BitGo is a leading infrastructure provider of digital asset solutions, focusing on custody, wallets, staking, trading, and settlement services. They are seeking a Customer Success, Operations Associate to streamline processes, analyze customer data, and scale impact for their global client base. The role involves cross-functional collaboration and optimizing key CS tools and systems.
Opens the original job posting on bitgo.com
BitGo is a cryptocurrency custody and security platform that provides institutional-grade wallet infrastructure and asset management services. The company serves financial institutions, cryptocurrency exchanges, and digital asset platforms that need secure storage and transaction capabilities for digital assets.
Visit website1–3 years of experience in Customer Success Operations, Sales/Revenue Operations, or Business Operations within TradFi, SaaS, fintech, or crypto.
Familiarity with CS and CRM tools like Gainsight, Salesforce, Looker, Zendesk, or equivalent.
Strong analytical skills and comfort working with data to uncover trends, drive insights, and inform decisions.
Proficient in Excel/Google Sheets; experience with SQL, Python, or data visualization tools is a plus.
Detail-oriented and highly organized with a process improvement mindset.
Clear communicator with the ability to translate complexity into action.
Competitive base salary
Bonus
Stock options
Health insurance
Paid parental leave
Paid vacation
Free custom lunches and dinners
Computer equipment and workplace furniture
