Junior Salesforce Administrator

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Job Summary

The Junior Salesforce Administrator at Filevine supports the ongoing configuration, optimization, and maintenance of our Salesforce environment. This role works closely with senior administrators, RevOps, Sales, Support, and Customer Success teams to ensure Salesforce is accurate, efficient, and aligned with Filevine’s operational needs. The ideal candidate is detail-oriented, eager to learn, and motivated to grow into a more advanced Salesforce or RevOps function over time.

Key Responsibilites

• Assist with day-to-day Salesforce system administration, including:
• User management (creation, deactivation, permissions, roles, profiles)
• Data maintenance (imports, updates, data hygiene, deduplication)
• Basic configuration (fields, page layouts, list views, queues)
• Support the documentation and execution of routine audits and data quality checks.
• Monitor system performance and escalate issues appropriately.
• Build and modify automations using Flows, validation rules, and formulas under guidance from senior team members.
• Help maintain documentation of business processes, data models, and configuration changes.
• Support cross-functional teams by creating and updating reports, dashboards, and views to enable data-driven decision making.
• Partner with Sales, Marketing, Support, and Customer Success stakeholders to gather requirements for enhancements or fixes.
• Assist internal users by troubleshooting issues, answering Salesforce questions, and providing basic training or resource guides.
• Collaborate with RevOps and IT to ensure alignment on systems, data structures, and integrations.
• Participate in Salesforce enhancement projects such as:
• Supporting integrations with tools like HubSpot, Gong, Outreach, or Filevine’s internal systems
• Help test new features, UAT scenarios, and release changes.

Qualifications

• 1–2 years of Salesforce experience (internship, admin support role, or relevant coursework).
• Foundational understanding of Salesforce objects, fields, security, and reporting.
• Strong attention to detail and comfort working with data.
• Desire to grow into a more advanced Salesforce Admin or RevOps role.
• Excellent communication and documentation skills.
• Ability to learn quickly and take direction from senior administrators.
• Salesforce Administrator Certification or progress toward it.
• Experience with Salesforce Flow Builder.
• Familiarity with RevOps tools

Key Competencies

• Problem-Solving: Able to break down issues and evaluate root causes.
• Curiosity & Learning Mindset: Actively looks for more efficient ways to support users and systems.
• Analytical Thinking: Capability to interpret data and identify inconsistencies.
• Collaboration: Comfortable working closely with multiple business units.
• Organization: Able to manage multiple small requests and prioritize effectively.