Sales Operations Assistant

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Job Description: Assistant, Sales Operations (12-month contract)

About the Role

High-growth companies evolve quickly, and we are looking for a detail-oriented individual who thrives in a fast-paced environment. This role supports critical data initiatives and daily sales operations for the GTM (Go-To-Market) organization in Japan. We are looking for a candidate who is curious, detail-oriented, and passionate about ensuring data accuracy and operational efficiency to drive actionable business insights.

As a Sales Operations Assistant, your primary focus will be two-fold: ensuring the integrity of our customer data and providing essential operational support to the sales team. You will play a key role in bridging the gap between our current database and real-world accuracy, while streamlining administrative processes. This is an ideal position for someone who enjoys working with data, has a keen eye for detail, and wants to gain hands-on experience in a global SaaS environment.

What you'll do

• Data Cleanup & Enrichment: Work to understand the current data landscape in Salesforce with a specific focus on firmographic account data. Audit and update account information in Salesforce. Compare existing records with external databases and online research to ensure accurate firmographic data (company names, industries, locations, etc.). Collaborate with the Sales Ops team to identify data gaps and perform cleanup initiatives to maintain a robust account hierarchy.

• Sales Operations Support: Assist the day-to-day operational tasks, including:

• Account assignments and territory mapping

• Data entry and record maintenance

• Updating sales data and internal documentation

• Basic report creation and dashboard maintenance

Qualifications

Minimum Qualifications:

• Intermediate Excel Skills: Proficiency with formulas, data manipulation, and basic data analysis.

• Professional Experience: Previous experience in office work, such as Sales Operations, Sales Administration or Sales Support.

• Language: Native-level Japanese and Working Knowledge level of English - ability to leverage translation tools for English reading and writing.

• Detail-Oriented: A strong commitment to data accuracy and the ability to perform repetitive tasks with high precision. Curious mindset and interest in Data Governance.

• Mindset and Capability: Curious mindset and interest in Data Governance. Capable of working in a highly collaborative environment and thriving in a fast-paced, high-growth environment.

Desirable Skills (Plus):**

• Strong analytical skills

• Business level English reading, writing, and conversational skill

• Prior exposure to CRM systems (specifically Salesforce)

ー Japanese Version ー

ポジションについて

急成長を遂げる企業は進化のスピードが速く、私たちはこの変化の激しい環境で力を発揮できる、細部まで目の届く誠実な人材を求めています。この役割は、日本のGo-To-Market組織における重要なデータ戦略、および日々のSales Operationsをサポートするポジションです。データへの好奇心があり、正確なデータ管理と運用の効率化を通じて、ビジネスの意思決定を支えることに情熱を持てる方を募集しています。

主な任務は、大きく分けて2つあります。1つは「顧客データの整合性を保つこと」、もう1つは「営業チームへ不可欠な運用サポートを提供すること」です。現在のデータベースと実社会の正確な情報の差を埋める役割を担いつつ、事務的なプロセスを円滑に進めるための要となっていただきます。データ作業を楽しみ、細部への注意を怠らず、グローバルなSaaS環境で実務経験を積みたいと考えている方にとって、理想的なポジションです。

主な業務内容

1. データのクリーンアップと拡充

• 顧客管理システムの現在のデータ状況（特に企業の属性情報など）を把握する。

• 顧客管理システム上のアカウント情報を精査し、更新を行う。

• 既存の情報を外部データベースやインターネット検索の結果と照合し、最新で正確な企業情報（社名、業種、所在地等）に修正する。

• チームと連携して強固なアカウント管理体制を維持する。

1. セールスオペレーション業務のサポート

• 日々のオペレーション業務の支援：

• アカウント担当割り当てやテリトリー管理の補助

• データ入力およびレコードの維持管理

• 営業データや社内ドキュメントの更新

• 基本的なレポート作成やダッシュボードの運用サポート

• その他 Sales Operationに関わる支援業務

応募資格

必須条件：

• エクセル中級レベル： 関数を用いたデータ操作、および基本的なデータ分析ができる方。

• 実務経験： Sales Operation、営業事務、または営業支援等のオフィスワーク経験。

• 語学力： 日本語ネイティブレベル、英語は実務知識レベル（翻訳ツールを活用しての読み書き対応可）

• 正確性： データの正確性を追求し、定型的な作業を高い精度で継続できる方。

• 姿勢と能力： データ管理への関心があり、スピードの速い環境を協力的で前向きに楽しめる方。

歓迎条件：**

• 高い分析スキル

• ビジネスレベルの英語読み書きと会話能力

• CRMシステム（特にSalesforce）の使用経験

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project**: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

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