OpenTable, part of Booking Holdings, is seeking a Senior Manager of Revenue Operations for Service Automation to lead a team in support of global customer success and account management. The role involves strategic post-sale initiatives, project management, stakeholder communication, and leveraging AI solutions. Responsibilities include owner development, coordination, data analysis, and process improvement to optimize customer experience and efficiency.
5-10 years of experience in Operations and/or Strategy with people management responsibilities.
Advanced Excel skills, including proficiency with pivot tables and VLOOKUP.
Deep knowledge of Salesforce (Service Cloud) and Support operations systems.
Experience contributing to Salesforce solution design and building a strategic systems roadmap.
Passion for discovering and implementing cutting edge AI technologies.
Operational experience measuring and improving efficiency.
Work from (almost) anywhere
Company-paid therapy sessions
Company-paid subscription to Headspace
Annual company-wide week off
Paid parental leave
Paid volunteer time
Development Dollars
Leadership development
Access to e-learning
Travel Discounts
Employee Resource Groups
5 weeks paid vacation
Private health & dental insurance
Income protection and life assurance
Employee Assistance Program
Pension plan contributions
Bike2Work
Season ticket loan
Social events & happy hours
Free lunch
Opens the original job posting on opentable.com
OpenTable is an online restaurant reservation platform that allows diners to book tables at restaurants in real-time. The company serves the food service industry, connecting consumers with restaurants while providing restaurants with reservation management and customer data tools. Their target market includes both individual diners seeking dining experiences and restaurant operators looking to manage reservations and customer relationships.
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