Why join us?
We’re a global tech company, just not the kind you’re picturing.
Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join.
Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”
People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast .
The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.
This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.
As we scale globally, we’re investing in a data-driven operations function focused on maximizing growth within our existing customer base.
As a Global Revenue Operations Analyst, you will own the analytics, segmentation, systems, and operating rhythm that drives retention, expansion, and account growth across all regions. You’ll connect the dots between Customer Success, Account Management, Sales, Enablement, and Product Marketing to turn insights into programs that grow lifetime value.
Account Territory & Segmentation:
Design and maintain post-sales territory and account coverage models balancing revenue, opportunity potential, and capacity.
Lead global account segmentation by ARR band, growth potential, industry vertical, and health score.
Partner with Regional GMs and Account Management leadership to ensure territories reflect strategic industry priorities.
Identify untapped opportunities and partner with Sales and CS leadership to operationalise playbooks to capture them.
Model account potential and surface whitespace opportunities within existing accounts.
Account growth frameworks:
Establish standard account planning frameworks—capturing current footprint, whitespace, key stakeholders, expansion opportunities, and risk signals.
Build visibility into global account hierarchies, consolidations, and parent/child entity relationships in Salesforce.
Partner with Enablement to train CSMs and AMs on best-practice account planning and execution.
Retention & churn reduction:
Lead analysis of churn causes and renewal risk drivers; collaborate with CS on proactive mitigation programs.
Track renewal pipeline health and coverage, ensuring accurate forecast calls and process consistency globally.
Build reporting on renewal velocity, slippage, and recovery performance.
Growth & expansion:
Develop frameworks for cross-sell and upsell motions with Product Marketing and Sales; define signals, triggers, and campaign integrations.
Partner with Enablement and CS to launch and measure industry-specific growth initiatives (e.g., vertical playbooks or product adoption campaigns).
Monitor expansion pipeline creation, velocity, and conversion rates to target.
Process, tools & systems:
Define the post-sales operating cadence (renewal forecasting, expansion pipeline reviews, account planning cycles).
Own tooling optimisation and post sales adoption across global CS, AM, and Sales teams in the existing tech stack including Gainsight, Salesforce, Gong, and Clari—driving integration, data quality and automation.
Cross-functional collaboration:
Work closely with Enablement to embed data-driven insights into training, onboarding, and playbooks.
Partner with Product Marketing on industry segmentation, customer stories, and adoption analytics.
Collaborate with Finance on renewal and expansion forecasting accuracy and ARR reconciliation.
Opens the original job posting on safetyculture-2.com
SafetyCulture is a software company that provides digital workplace safety and operations management solutions for enterprises across industries like construction, manufacturing, and hospitality. Their platform enables teams to conduct inspections, manage incidents, and ensure compliance with safety standards through mobile and web applications.
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