We are seeking a strategic, operationally minded Director of Technology Enablement on behalf of our client. This role exists to ensure the agency’s investments in platforms like HubSpot, ClickUp, GA4, and Pitchbox directly support scale, margin, and productivity — not overhead.
The Director will own platform configuration, integration, adoption, and ROI measurement across internal teams, creating measurable impact across delivery, sales, finance, and operations. This position is intentionally structured to promote to VP of Technology Enablement within 12–18 months, based on business outcomes.
Requirements**
Audit platforms for misconfiguration, underutilized features, and inconsistent usage
Bring platforms (e.g. HubSpot, ClickUp, Looker Studio) to best-practice usage
Define “how we use this tool” documentation
Eliminate ad hoc workflows
Own GA4, GTM, Looker Studio, and attribution/reporting standards
Ensure data is accurate, actionable, and trusted
Standardize naming conventions, event tagging, and dashboards
Drive consistency across reporting systems (Airtable, AgencyAnalytics, etc.)
Define adoption expectations by role (Sales, Delivery, Ops, Finance)
Build and maintain enablement guides and new-hire onboarding standards
Measure usage, enforce accountability, and partner with leadership to ensure compliance
Own and optimize outreach tools (e.g. Pitchbox)
Standardize prospecting, outreach sequencing, templates, and reporting
Integrate with SEMrush, Ahrefs, and broader SEO workflows
Reduce spreadsheet sprawl, manual handoffs, and duplicate work
Design clean workflows between HubSpot ↔ ClickUp, Airtable ↔ Reporting, and more
Leverage automation (AirOps) to scale operations efficiently
Translate tech adoption into labor savings, capacity gains, and margin improvement
Quantify ROI by platform
Track and report impact across executive and ops leadership
≥85% adoption of tools and workflows
Reduced reporting/ops labor across departments
Trusted analytics across GA4, Looker, and internal tools
Documented tech standards and onboarding
Platform ROI reporting tied to financial outcomes
Growth without proportional headcount increases
First 30 Days: Tech audit, configuration review, usage metrics, tool inventory
By 60 Days: Standardized documentation, training materials, workflow drafts
By 90 Days: Tech stack optimized, reporting live, adoption monitored, ROI tracking operational
Reports to: COO
Works cross-functionally with: Sales, Ops, Delivery, Finance, and Executive Leadership
Client-facing: Occasionally (escalations or strategic improvements only)
7–12+ years in digital agencies, SaaS-enabled services, or high-growth ops roles
Strong operational + financial literacy
Proven ability to drive adoption and enforce standards
Systems thinker; fluent in platform leverage, not just tool setup
Bachelor's degree or equivalent experience in Business, Tech, Analytics, or Ops
CRM: HubSpot
Project Management: ClickUp
Analytics: GA4, GTM, GSC, Looker Studio, AgencyAnalytics
Ops: Airtable
SEO & Outreach: SEMrush, Ahrefs, Pitchbox
AI & Automation: AirOps
Productivity: Google Workspace
Finance: QuickBooks (familiarity helpful)
Ownership mentality
Operational rigor
Systems thinking
Accountability and follow-through
Critical thinking, collaboration, adaptability
Promotion to VP based on outcomes (not tenure)
Full health, dental, vision coverage
401(k) with match
20–25 PTO days, paid holidays, parental leave, bereavement
Remote eligible with hybrid flexibility
Exposure to leadership and career growth into executive roles
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