Sales Operations Analyst

Please send me your updated resume to midhun.t@thefountaingroup.com

Pay Rate : $36

Hourly on W2

Position : Sales Operations / Customer Support Analyst (Administrative Assistant 3 )

Client : ABB

Location : 6828 Willowbrook Park Drive, Houston TX 77066

Job ID : 28813-1

6+ months contract - (potential to extend or convert based on performance & budget).

Temp to Perm position for the right candidate.

Remote: 1 - 2 days onsite required

Core Hours: 8am - 5pm

## Required Skills

This role is a Sales Operations / Customer Support Analyst sitting between customers, Sales, and internal operations

• Minimum Associates Degree ---- in Business Administration or Finance ideal

• Sales Operations / Customer Support Analyst

• Must have experience in SAP/ERP - order processing ownership

• Must have experience in Salesforce - data management (pricing, payment terms etc)

• Must be efficient in Excel and managing Outlook

Qualifications/Skills

• Must have Associates Degree in Business Administration or Finance

• Must have experience in SAP/ERP

• Must have experience in Salesforce

• Must be efficient in Excel and managing Outlook

Roles & Responsibilities

CORE RESPONSIBILITIES

• Implements customer support strategy to increase operational excellence and customer satisfaction in the sales process.

• Supports achievement of established targets by overseeing progress and implementing improvement actions as needed.

• Focuses on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS).

• Processes orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.

• Acts as the first port of call for customers’ queries and orders and ensures the resolution of customer issues.

• Ensures accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc.

• Supports the Sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

• Implements and maintains customer support processes.

• Shares functional best practices and lessons learned across the organization.

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--- Seniority level: Mid-Senior level Employment type: Contract Job function: Other Industries: IT Services and IT Consulting