Salesforce Administrator Business Analyst

JobType: full-time

This role is ideal for a highly experienced and certified Salesforce Administrator who thrives in a hands-on, technical environment. You will own the day-to-day administration, configuration, and ongoing optimization of a complex Salesforce ecosystem, ensuring it remains secure, scalable, and aligned with evolving business needs. The position blends deep platform expertise with operational support, stakeholder collaboration, and problem-solving, making you a critical enabler of business efficiency and data-driven decision-making.

Requirements

Key Responsibilities

• Manage Salesforce users, roles, profiles, permission sets, and sharing rules to maintain a strong security and data visibility model

• Conduct regular security audits and ensure compliance with data privacy and governance standards

• Configure and maintain custom objects, fields, validation rules, page layouts, Lightning apps, and home pages

• Build and manage declarative automation using Flow and Process Builder

• Administer AppExchange applications and evaluate enhancements to extend platform functionality

• Perform ongoing data maintenance including data cleansing, deduplication, imports, exports, and mass updates

• Ensure data quality, integrity, backup, and recovery processes in collaboration with architecture teams

• Design and maintain advanced reports and dashboards to deliver actionable insights and KPIs to stakeholders

• Act as the primary point of contact for Salesforce-related technical issues, troubleshooting errors and user concerns

• Manage support queues, prioritize incidents, and coordinate escalations when required

• Deliver functional and technical training to users and support adoption across teams

• Stay current with Salesforce releases, testing new features in sandbox environments and supporting production deployments

• Collaborate with business and technical stakeholders to gather requirements and support integrations with external systems

• Support API integrations and resolve system connectivity or performance issues

• (Nice to have) Administer Salesforce AI capabilities, support generative AI use cases, assist with prompt design, and uphold ethical AI governance standards

What Makes You a Great Fit

• Salesforce Certified Administrator with extensive hands-on experience managing enterprise-scale Salesforce environments

• 10+ years of experience in a technical Salesforce administration or system consulting role

• Strong command of Salesforce data models, security architecture, and declarative development tools

• Proven expertise in building and maintaining complex Flows and automation logic

• Experience with Salesforce deployments, release management, and change control processes

• Ability to translate business requirements into scalable Salesforce solutions

• Strong analytical, troubleshooting, and communication skills

• Comfortable working independently while collaborating closely with cross-functional teams

• Exposure to integrations, Service Cloud, Sales Cloud, contracts, subscriptions, or entitlements is highly valued

• Basic knowledge of Apex or triggers is a plus

• Background in regulated or complex domains such as Banking or Financial Services is an advantage

• Commitment to continuous learning and staying current with Salesforce innovations, including AI capabilities