This EMEA centric and Global role will lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.
Lead and drive operational aspects of the Global Forecast Operational Cadence, including weekly forecast emails, analysis, operational dashboards, monitoring and measurement of communications activities
Drive consistency across the GEO Reporting teams, with a focus on scale, analysis and usability
Work directly with global sales leadership and sales operations leadership to drive special projects, forecast read outs, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes
Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed
Ensure best practice implementation and operational excellence across entire function
Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function
Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments
Help support and lead purpose and culture of team and company
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes
Superb leadership and influencing skills; ability to work collaboratively and cross-functionally
Excellent people management skills and experience; ability to build strong, diverse, high performing teams
Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset
Sharp business judgment, ability to see "big picture" and to prioritize
Executive presence, strong verbal and written communication
Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment
High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
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ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
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ServiceNow provides cloud-based workflow and process management software for enterprises across IT, HR, customer service, and business operations. The platform automates routine tasks and connects business processes to improve organizational efficiency. It primarily serves large enterprises and mid-market companies globally.
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