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As the Vice President of Go-To-Market (GTM) Systems, you will be the transformative business technology executive responsible for architecting the commerce technology engine that powers Klaviyo’s global revenue growth. Reporting to the CIO, you will act as a peer and strategic partner to the GTM C-suite, moving beyond support to actively shape strategy and execution through technology. This is a highly visible and impactful role, where you will own the long-range vision and delivery of a world-class, integrated platform that provides a durable competitive advantage and directly influences Klaviyo’s top-line success.
Architect the Commerce Engine: Develop, champion, and execute the multi-year vision for the entire GTM technology ecosystem, ensuring the architecture can scale to support ambitious revenue targets across new products, segments, and geographies.
Act as a C-Suite Partner: Serve as a core member of the CIO's leadership team and as the definitive technology thought partner to the Chief Revenue Officer, Chief Marketing Officer, and other GTM executives, translating their strategic plans into a cohesive and actionable technology roadmap.
Lead, scale, and mentor a large, multi-layered organization of business applications professionals. Foster a culture of high performance, deep business acumen, and accountability for delivering measurable commercial outcomes.
Architect and deliver transformational initiatives that yield significant improvements in core GTM metrics, including sales velocity, pipeline conversion, marketing ROI, net revenue retention (NRR), and customer lifetime value (LTV).
Orchestrate the Lead-to-Cash Lifecycle: Own the end-to-end process and systems architecture for the entire lead-to-cash value chain. Ensure a frictionless, automated, and intelligent flow across Salesforce, marketing automation, quoting, billing, and customer success platforms.
Govern Strategic Investments: Own the entire GTM technology portfolio, including budget planning, resource allocation, and building compelling business cases that secure executive alignment and prioritize the highest-value initiatives.
Master Executive & Vendor Relationships: Cultivate and manage relationships at the executive level, both internally with GTM leadership and externally with our most strategic technology partners (e.g., Salesforce), influencing their roadmaps to Klaviyo’s advantage.
Enable GTM M&A Integration: Develop and lead the playbook for rapidly and effectively integrating the GTM technology stacks of acquired companies to accelerate time-to-value.
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Required Qualifications:
15+ years of progressive leadership in IT applications, or a related field, with a deep and primary focus on GTM functions.
8+ years of senior leadership experience in a dynamic, global environment, including a proven track record of managing senior teams and building high-performing, multi-tiered organizations.
Demonstrated experience operating at an executive level as a strategic business partner to C-level GTM leaders (CRO, CMO) within a B2B SaaS company that has scaled significantly (e.g., through the $500M to $2B+ ARR journey).
Authoritative knowledge of the GTM technology ecosystem, including deep architectural expertise with the Salesforce platform (Sales, Service, Revenue Cloud), marketing automation, and the broader sales/success tech stack at enterprise scale.
Strong curiosity to learn and adopt new technologies and an AI champion, willing to adopt and drive change across the organization.
A proven history of linking technology strategy directly to commercial outcomes and articulating the business impact of your initiatives to C-level executives and the Board.
You use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table.
Preferred Qualifications:
Experience supporting multiple GTM motions, including enterprise sales, product-led growth (PLG), consumption-based models, and channel/partner ecosystems.
Experience leading through significant organizational transformation, including international expansion and M&A integration.
An MBA or equivalent advanced degree is strongly preferred.
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Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$400,000—$400,000 USD
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
_By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. _
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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Opens the original job posting on klaviyo.com
Klaviyo is a B2C marketing and customer service platform that provides email marketing, SMS, WhatsApp, and omnichannel messaging tools. The company serves e-commerce and direct-to-consumer businesses looking to automate personalized customer communications using AI-powered features.
Visit website$400,000 – $400,000
Base + Bonus · Equity
