Omada Health is a virtual-first care provider that combines clinical programs, behavior change, and personalized coaching to help people achieve lasting health outcomes. We partner with employers, health plans, and providers to deliver measurable impact across chronic disease prevention and management.
We are seeking a Senior Director, Customer Reporting & Insights to define, scale, and elevate Omada’s customer-facing analytics and reporting function. This leader will set the strategic vision for how Omada demonstrates measurable value to its customers—translating data into insight, insight into story, and story into renewed partnership and growth.
This role sits at the intersection of data, storytelling, and strategy. The Senior Director will oversee both a data analytics team and a product marketer, driving the design and delivery of Omada’s customer reporting experience—from standardized dashboards to high-touch executive deliverables for strategic clients.
You will play a critical role in showcasing Omada’s differentiated impact across outcomes, engagement, and ROI—ensuring our insights not only inform but inspire our customers.
Develop and execute the enterprise vision for Omada’s customer reporting strategy ensuring alignment with business priorities, customer expectations, and evolving healthcare market needs.Define a scalable framework for delivering customer-facing metrics, balancing standardization with flexibility for strategic accounts.Establish reporting as a core differentiator in renewal, upsell, and partnership conversations with customers.
Oversee design, development, and delivery of all customer-facing reports and dashboards.
Ensuse data accuracy, consistency, and storytelling excellence across all outputs.
Build and manage a professional services reporting model for Omada’s largest clients, while maintaining an efficient, automated foundation for the broader customer base.
Partner with Clinical, Product, Customer Success, Data Science, and Sales leaders to align reporting strategy with company goals.
Collaborate with Product and BI teams to continuously enhance the tools, data pipelines, and visualization platforms that power reporting.
Navigate complex contractual and outcomes-based reporting requirements with Legal and Finance teams.
Partner with Customer Success and Sales leadership to position reporting as a key driver of renewals, upsells, and strategic partnerships.
Build and lead a multidisciplinary team spanning data analytics, reporting operations, and product marketing.
Define team structure, roles, and professional development paths to support scalability and innovation.
Foster a culture of curiosity, excellence, and impact.
Translate clinical, behavioral, and business data into compelling narratives that showcase Omada’s value and impact for our customers.
Partner with marketing and communications teams to align data storytelling with Omada’s brand and competitive positioning.
Equip Customer Success and Sales with executive-ready insights that strengthen renewal and expansion opportunities.
Use comprehensive understanding of the competitive landscape to inform the development of best in class client reporting illustrating Omada’s differentiated impact.
Collaborate with Data Engineering, BI, and Product leadership to continuously enhance pipelines, platforms, and tools that power customer-facing reporting.
Drive automation, scalability, and data quality to support consistent, reliable delivery of insights.
Identify opportunities to evolve reporting into predictive and prescriptive analytics that inform customer strategy.
15+ years of experience in analytics, business intelligence, or healthcare reporting, with 8+ years leading at the Director/Senior Director level.
Energized by the opportunity to build out Customer Reporting and Analytics as a function.
Deep understanding of healthcare contracts, billing models, and B2B2C dynamics, with proven success supporting enterprise-level customers.
Track record of designing, scaling, and leading reporting functions that deliver measurable business impact.
Skilled at shaping data-driven narratives for C-suite and senior executives.
Expertise in BI and visualization platforms (Looker, Tableau, Power BI) and their integration into customer-facing environments.
Exceptional people leadership with experience building multi-level teams and influencing cross-functional stakeholders at scale.
Strategic, customer-focused mindset with outstanding communication, storytelling, and relationship-building skills.
Strategic thinker who can toggle between vision and execution.
Exceptional communicator who can translate data into clear, compelling narratives.
Customer-obsessed leader who measures success by the value delivered to clients.
Confident operating in matrixed organizations and influencing senior stakeholders across functions.
Passionate about data integrity, design excellence, and driving organizational change through insight.
It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!
Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together.
Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.
About Omada Health:** Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada’s multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada’s approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms. For more information, visit: https://www.omadahealth.com/
Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information.
We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.
Below is a summary of salary ranges for this role in the following geographies:
California, New York State and Washington State Base Compensation Ranges: $220,800 - $276,000*, Colorado Base Compensation Ranges: $211,200 - $264,000*. Other states may vary.
This role is also eligible for participation in annual cash bonus and equity grants.
*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.
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Opens the original job posting on omadahealth.com
Omada Health provides digital chronic disease management programs for conditions like diabetes, hypertension, and obesity. The company delivers personalized virtual care interventions to health plan members and employers. Their target market includes health insurers, self-insured employers, and healthcare systems seeking to reduce costs and improve outcomes.
Visit website$211,200 – $276,000
Base + Bonus · Equity
