Laserfiche is seeking a Senior Director of Sales Operations to elevate the performance, precision, and scalability of our worldwide go-to-market engine. This is a high-impact leadership role spanning the Americas, EMEA, and APAC, supporting direct sales, channel partners, presales, and professional services.
You will shape the operational backbone that powers predictable revenue, exceptional customer value, and high-performing teams across all regions. This role blends strategic thinking with hands-on operational leadership, partnering closely with executives and the VP of Sales to build a unified, data-drive, and efficient global sales organization.
As the architect of systems, processes, and insights that enable our sales organization to operate with clarity and consistency, your leadership will directly influence revenue growth, customer success and team effectiveness across multiple continents.
Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA
Remote work from home on Mondays and Fridays
Global Sales Strategy & Planning
Lead operational strategy and execution for global sales teams across the Americas, EMEA, and APAC
Partner with sales, channel, presales, and professional services leaders to set goals, define KPIs, and align on revenue targets
Drive territory planning, sales forecasting, and pipeline management and analysis
Develop scalable SaaS sales strategies that improve efficiency, accelerate growth, and ensure delivery excellence across all regions
Produce global sales reports and dashboards, analyzing KPIs to provide actionable insights to leadership
Mentor and develop high-performing leaders, fostering a culture of accountability, collaboration, and continuous improvement
Operations & Process Optimization
Build and standardize global sales processes, policies, and operational frameworks across direct, channel, presales, and services teams
Implement and optimize sales enablement technologies—including Salesforce—to support global adoption and productivity
Ensure data integrity, accuracy, and consistency across all regions and customer-facing functions
Establish global reporting standards and performance dashboards aligned with SaaS best practices
Drive continuous improvement initiatives to streamline workflows and remove operational friction
Revenue & Performance Management
Support global quota development, territory assignment, and performance monitoring across all sales motions
Track and analyze win rates, deal cycles, churn, partner performance, and services utilization across regions
Recommend improvements to sales processes, deal structures, and resource allocation to enhance efficiency and effectiveness
Provide regular global business insights to the VP of Sales and executive leadership to guide strategic decisions
Promote best practices for customer engagement, partner success, and services delivery across all markets
Cross-Functional Leadership
Drive operational alignment between Sales, Channel, Presales, Professional Services, and Finance, to optimize customer onboarding, adoption, and long-term value realization
Partner with Finance, Marketing, and Product teams to ensure business strategies support revenue growth and customer satisfaction
Optimize handoffs between sales, presales, and post‑sales teams to improve customer onboarding and adoption
Partner with Finance and VP of Sales on global sales incentive compensation design and administration
Bachelor’s degree or equivalent experience preferred
10+ years of experience in sales operations or sales leadership in a SaaS organization
10+ years in direct and channel partner sales in a SaaS organization
Proven track record of leading direct SaaS sales organization with measurable revenue and delivery growth
Deep expertise in SaaS sales operations processes, including forecasting, pipeline analysis, and sales enablement
Strong financial and business acumen with the ability to model, analyze and communicate complex data
Hands-on experience with CRM and analytics systems. Salesforce and Power BI, a plus
Exceptional leadership skills with the ability to build, motivate and scale high-performing teams
Outstanding communication, influencing, and executive-level presentation skills
The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate’s geographic region, job-related knowledge, skills and years of experience amongst other factors.
Generous time off:
15 Days of Vacation
3 Floating Holidays
2 Paid Volunteer Days
9 Paid Holidays
Hybrid Work Environment
Free Parking: covered and EV charging stations
Various 401 (k) Investment Options and Generous Company Match
HMO and PPO Medical Care Options (Employees are fully covered under HMO)
Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.
Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes—from dynamic startups to Fortune 500 enterprises—to accelerate productivity, improve collaboration, and deliver exceptional customer experiences.
Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.
With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration—making Laserfiche a place where talented individuals can shape the future of digital enterprise technology.
Learn more about our team here.
Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.
Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/
or 562-988-1688.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
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$195,000 – $250,000
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