OpenTable, part of Booking Holdings, is seeking a Senior Manager to lead strategic post-sale initiatives in support of OpenTable’s global customer success and account management teams. This role involves managing a high-performing team, coordinating cross-functional projects, and manipulating large datasets to improve customer experience and efficiency. The ideal candidate will have a strong background in Support automation, sales outreach tools, and a passion for AI technologies.
5-10 years of experience in an Operations and/or Strategy role with people management responsibilities.
Advanced Excel skills, including proficiency with pivot tables and VLOOKUP.
Deep knowledge of Salesforce (Service Cloud) and Support operations systems.
Experience contributing to Salesforce solution design and building a strategic systems roadmap.
Strong presentation and written/verbal communication skills.
Health benefits
Flexible spending account
Retirement benefits
Life insurance
Paid time off
Paid parental leave
Development Dollars
Leadership development
Access to on-demand e-learnings
Travel Discounts
Employee Resource Groups
20 days of paid time off
Private health and dental insurance
Life and Disability insurance
Opens the original job posting on opentable.com
OpenTable is an online restaurant reservation platform that allows diners to book tables at restaurants in real-time. The company serves the food service industry, connecting consumers with restaurants while providing restaurants with reservation management and customer data tools. Their target market includes both individual diners seeking dining experiences and restaurant operators looking to manage reservations and customer relationships.
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