Geely Auto Europe · Frankfurt, Germany (On-site)
We are looking for an experienced After-Sales Operations Manager for our automotive Geely After Sales operations in Germany. The ideal candidate will have a strong background in customer service, spare parts management and service excellence within the automotive industry. You will report to the Head of After-Sales Germany.
Building a strong service network to ensure flawless customer experience for future Geely customers.
Coordinate with legal and channel teams to finalize after-sales agreements with new service partners/dealers.
Conduct regular regional dealer visits, host meetings and workshops, and review partners after-sales business plan.
Monitor and secure the network achievement of annual service targets.
Lead (new) service toward continuous service quality improvement.
Oversee the development, execution, and review of the after-sales projects in the network.
Manage customer satisfaction (CSI), support complaint resolution, and handle goodwill authorization.
Work closely with parts supply chain to improve spare parts availability and delivery.
Coordinate with technical team and monitor timely technical/ service campaign execution in the network.
Introduce and deploy Geely after-sales IT systems (e.g. GODP, LMS, TIS) to dealerships/ service stores.
Proven (>5 years) experience in after sales role in a large Automotive organization (ideally Importer or NSC).
Experience in fast moving organisation.
Fluent in German and English. Chinese language skills is an asset.
Strong negotiation and interpersonal skills.
Hands-on, pragmatic, result oriented, pressure tolerant, do more & talk-less attitude is indispensable.
A fast-paced dynamic environment in a successful international organization. International exposure with the chance to adapt locally and make a difference. Growth potential.
--- Seniority level: Mid-Senior level Employment type: Full-time Job function: Project Management and Business Development Industries: Motor Vehicle Manufacturing, Retail Motor Vehicles, and Wholesale Motor Vehicles and Parts
Opens the original job posting on zeekr极氪.com
Zeekr is a Chinese electric vehicle manufacturer that designs and produces premium EVs with advanced technology. The company targets affluent consumers seeking high-end, intelligent electric vehicles with sophisticated design. Zeekr operates internationally, including in Australia, as part of the broader EV market.
Visit website