Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 780,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $138 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The Work
The Manager, AI Enablement Operations is responsible for running the operational engine of the bank’s AI program. This role ensures that AI platforms, training, communications, and adoption programs work in practice, not just on paper.
The role sits within the AI Centre of Enablement (AI CoE) and acts as the execution layer between AI strategy, governance, and the business. While senior leadership sets direction and risk posture, this role ensures the organisation can actually use AI day to day.
This includes owning the AI Champions program, AI training pathways, enterprise AI communications, and the operational enablement of platforms such as M365 Copilot and Microsoft Foundry.
The Core Responsibilities!
1. AI Champions and Adoption Programs
Own the AI Champions operating model, onboarding, cadence, and engagement
Maintain playbooks, expectations, and communication channels for Champions
Ensure Champions are actively driving AI usage within their business units
2. AI Training and Capability Enablement
Own the White, Blue, and Black Belt AI pathways
Build and manage certifications, completion tracking, and reporting
Coordinate training content, learning sessions, and follow-up communications
Partner with HR and the AI CoE to embed AI capability into the workforce
3. AI Communications and Enablement Content
Run all AI CoE communications channels, including updates, showcases, and announcements
Build and maintain executive, leadership, and enterprise AI presentation decks
Ensure employees understand what AI tools are available, how to use them, and what is approved
4. AI Platform Enablement and Administration
Act as the operational owner for M365 Copilot and Microsoft Foundry enablement
Coordinate with CloudOps, Security, GitHub, and Microsoft on:
Licensing and access
Platform readiness
Changes, issues, and escalations
Ensure AI platforms are usable, supported, and aligned to governance requirements
5. Adoption, Engagement, and Readiness Tracking
Track training completion, Champions activity, tool usage, and engagement
Maintain dashboards and operational reporting for the AI CoE
Identify adoption gaps and work with leaders to close them
What success looks like
AI Champions are active and visible in every business unit
Employees move through clear AI learning pathways
Copilot and Foundry access is well managed and predictable
AI communications are regular, clear, and trusted
Leadership is not pulled into day-to-day enablement or platform issues
Let's Talk About You!
Experience and Profile
Strong program or operations leadership experience in technology, digital, or enterprise platforms
Comfortable working across IT, Security, Data, HR, and business teams
Experience running enterprise enablement, adoption, or platform rollout programs
Highly organized, execution-focused, and able to keep multiple workstreams moving
Able to translate strategy into operational delivery
Education and Experience
Bachelor’s degree in business, communications, information systems, or related field
Minimum 7 years of experience in enablement, platform operations, transformation, or related domains
Experience in financial services or similar regulated environment is an asset
Exposure to AI productivity tooling and value frameworks preferred
EQ Bank is a Canadian online financial institution that offers savings accounts, tax-free savings accounts (TFSAs), and investment products to retail customers. The bank operates in the digital banking sector, providing competitive interest rates on deposits and serving individual consumers seeking online banking solutions without physical branches.
