Sales Operations Program Manager

Role Overview

The Sales Operations Program Manager acts as a central execution and orchestration layer across Global Sales Operations. This role is responsible for delivering high-impact initiatives across pipeline generation, retention, and sales enablement, ensuring strong coordination across regions and cross-functional teams within a fast-paced environment.

Strategic direction, priorities, and success metrics are defined by the Global Head of Sales Operations and Sales Operations Managers. The Program Manager is responsible for driving execution, coordination, and operational delivery against these priorities.

This is a highly cross-functional role combining program management, systems execution, and operational optimisation, designed to improve speed, consistency, and scalability of the Sales Operations function.

Key Responsibilities

🔷 1. Program Delivery & Execution

• Deliver Sales Operations initiatives aligned to Sales Ops leadership priorities, including:

• Build and manage project plans, timelines, and dependencies

• Coordinate across Sales, Data, Marketing, and Technology teams

• Track progress, risks, and ensure on-time delivery

🔷 2. Systems & Tools Adoption & Support

• Drive adoption of core sales tools (e.g. Salesforce, Gong, Seismic, etc)

• Support configuration, admin tasks, and ongoing optimisation

• Creation of User Documentation

• Partner with Technology teams to translate business requirements into system changes

🔷 3. Global Process Standardisation

• Document and maintain global sales processes and standards

• Support rollout of consistent lifecycle definitions and workflows

• Identify opportunities to reduce duplication and improve efficiency across regions

🔷 4. Analytics & Insights Enablement

• Act as a bridge between Sales Ops and Data teams:

• Translate business requirements into reporting needs

• Support validation and QA of reporting outputs

• Deliver light-touch analysis and insight summaries to support decision-making

🔷 5. Sales Ops Enablement & Operational Support

• Support preparation of key Sales Ops reporting (pipeline, retention, performance)

• Assist with new starter onboarding and training (tools, processes, frameworks)

• Reinforce best practices and consistent ways of working across regions

Ways of Working (Internal Alignment)

• Sales Operations Managers define strategy, priorities, and success metrics

• The Program Manager focuses on execution, coordination, and delivery

• All initiatives retain clear ownership with Sales Operations Managers

• The role operates globally, supporting across regions based on business priorities

What You Bring

• 4-6+ years of experience in Sales Operations, Revenue Operations, Program Management, or a related field

• Experience supporting sales, marketing, customer experience, or data-driven functions in fast-paced environments

• Strong project/program management skills, with the ability to manage multiple priorities and stakeholders

• Experience working with CRM systems (e.g. Salesforce) and sales tools (e.g. Gong, 6sense, etc.)

• Comfortable working with data, including supporting reporting requirements and validating outputs

• Outstanding communication and relationship-building skills

• High attention to detail with strong organisational skills

• Proven ability to deliver work within tight deadlines

• Experience working in global or cross-regional environments is an asset

• Bachelor’s degree or equivalent practical experience

• Strong understanding of core sales metrics (pipeline, conversion, retention)

• Ability to translate business requirements into actionable plans and system/process changes

• Experience coordinating cross-functional initiatives across Sales, Data, and Technology teams

• Proficiency in Microsoft Office and BI tools (Looker, Tableau, Power BI)

• Strong written and verbal communication skills, including ability to explain technical concepts clearly

• High levels of self-motivation, ownership, and continuous improvement mindset

We offer a competitive base salary of $100,000 - 120,000 CAD complemented by an incentive plan. Our comprehensive benefits package is available to all full-time employees and part-time employees working a minimum of 24 hours per week, ensuring you receive valuable support and perks as part of your compensation.

We also offer a flexible hybrid working model where employees typically work 1-2 days from our Toronto office.

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.

• Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.

• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.

• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!

• Benefits that mean something. We offer a range of fantastic benefits, including health insurance, primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.

• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

#LI-Hybrid

We may use artificial intelligence (AI) tools to support certain stages of the hiring process, which might include reviewing applications. While these AI tools are designed to help streamline the hiring process, the recruitment team maintains oversight of the hiring process. Final hiring decisions are always made by humans.

This is an existing full time permanent position.

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at people.culture@ofx.com.

We encourage you to apply if this role aligns with your career aspirations.