Senior Salesforce Business Systems Analyst

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Austin, US, New York, US

About the role

The GTM Enterprise Applications is looking for a seasoned and certified Senior Salesforce Business Systems Analyst (BSA) to join our team and serve as a key techno-functional bridge between our Salesforce engineering team and our business stakeholders. The role of Senior Salesforce BSA entails utilizing the candidate's deep understanding of Sales and Marketing business processes to gather and evaluate user requirements, with the aim of providing comprehensive technology solutions that align with the business objectives of the revenue teams at Cloudflare. As a valued member of the core team, your responsibilities will involve document, synthesize requirements, solution design, development, and upkeep of the Salesforce platform and its associated technologies for the IT - GTM Enterprise Application’s department.

Key responsibilities

• Manage Sales and Marketing technology projects and related impacts on GTM systems: developing requirements, designing functional solutions, prototypes & facilitate solution documentations. Ensure projects are completed with agreed upon scope, on time.

• Collaborate with business partners to establish and document user stories, current and desired business processes, and functional requirements.

• Deep experience in Solution design of Campaign to Order processes, Lead Generation and Management, Campaign attribution tracking, Sales Path/Process management.

• Advance understanding of Salesforce automations such as Flow and overall point to click platform capabilities, Hands-on exposure related to Salesforce platform configurations with clear vision on how to design solutions for complex business use cases.

• Effectively convey business requirements to technical teams to facilitate custom development and Unit and Smoke testing.

• Contribute to cross-functional projects involving technical development, including Salesforce integration with native or 3rd & 4th party applications.

• Foster collaboration with other Business Systems Analysts to review and identify overlaps in requirements internally with other BSA’s, and propose relevant technical solutions.

• Be a trusted advisor and consultant to the business stakeholders and make recommendations for improvements to systems and processes to make processes and workflows more efficient and automated.

• Create, maintain, and prioritize the Jira backlog according to business value through the life of the projects.

• Assisting with the elaboration of epics, themes, and features into user stories that are small enough, or granular enough, to be achieved in a single sprint.

• Participating in Daily scrum, Sprint ceremonies, reveals, retrospectives and CAB’s – inspecting the product progress at the end of every sprint to accept or reject the work that has been done by the team

• Demonstrate leadership and technical expertise by presenting tailored solutions to solve complex business requirements on the Salesforce platform and ecosystem

• Design, prototype, and deploy scalable solutions using Salesforce AI capabilities (Einstein, GPT) and Agentforce automations, ensuring responsible governance, cross-functional alignment, and measurable improvements in workflow efficiency, data quality, and end-user productivity.

• Create and maintain detailed technical documentation based on design specifications.

• Take ownership of functional tasks and deliverables for the Salesforce Sales Cloud application, encompassing areas such as testing, training, reporting, support, and ongoing enhancements.

• Use and recommend best practices while delivering scalable high quality solutions.

• Providing support for production issues, including fixes across platforms and on-call responsibilities working with the production support team to ensure 24x7 availability of production systems.

• Ensure adherence to IT General controls, including Change Advisory Boards (CABs), Documentation protocols, peer reviews, and CI/CD tooling such as Copado.

• Collaborate closely with Sales, RevOps, Data Insights, Finance, Legal, and Security teams to deliver comprehensive solutions.

• Foster collaboration with internal Business Systems Analysts to review and identify overlaps in requirements internally with other BSA’s, and propose relevant technical solutions.

• Be a trusted advisor and make recommendations for improvements to systems and processes to make processes and workflows more scalable, efficient and automated.

Qualifications

• Minimum 5 years of experience implementing, configuring and administering Salesforce and SaaS business systems with at least 3 years of Salesforce Sales and/or Marketing Cloud experience.

• Proficient in the use of Salesforce Data Loader, Workbench and Excel to support data analysis & quality initiatives.

• Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills

• Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership

• Salesforce.com certifications (Administrator, Advanced Administrator, Sales Cloud Consultant)

• Passion for creating a frictionless end-user experience

• Proven ability to work creatively and analytically in a problem-solving scenario

• Strong knowledge and understanding of the Salesforce.com ecosystem and best-practices

• Salesforce certifications strongly preferred.

• Strong familiarity with GTM technologies, Salesforce & Integration Security best practices, and platform governance.

• Excellent communication, presentation, and documentation skills with the ability to translate business needs into technical requirements.

Compensation

Compensation may be adjusted depending on work location.

• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $152,000 - $186,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Commuter Spending Accounts

• Fertility & Family Forming Benefits

• On-demand mental health support and Employee Assistance Program

• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance

• Life & Accident Insurance

• 401(k) Retirement Savings Plan

• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave

• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project**: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.