Min Experience: 8 years
Location: Remote (India)
JobType: full-time
We are seeking a highly skilled and proactive Salesforce Administrator / Business Analyst to manage, configure, and optimize Salesforce environments in line with evolving business needs. This is a hands-on role that combines platform administration, business analysis, system optimization, and stakeholder collaboration to ensure a secure, scalable, and high-performing Salesforce ecosystem.
Manage Salesforce user accounts, including creation, deactivation, roles, and access controls.
Configure profiles, permission sets, sharing rules, and security settings to ensure appropriate data visibility and compliance.
Conduct periodic security audits and ensure adherence to data privacy and governance standards.
Design and maintain custom objects, fields, validation rules, record types, and page layouts.
Build and manage declarative automation using Salesforce Flow and Process Builder.
Configure Lightning apps, components, home pages, and user experiences.
Install, configure, and manage AppExchange applications to extend Salesforce functionality.
Perform routine data maintenance activities, including data cleansing, deduplication, and mass updates.
Use tools such as Data Loader and Data Import Wizard for data imports and exports.
Partner with architecture teams to document and support data backup and recovery strategies.
Enforce data quality standards through validation rules and governance practices.
Create and maintain advanced reports and dashboards to provide actionable insights and KPIs.
Utilize features such as custom report types and joined reports.
Enable and train users to build and analyze reports independently.
Act as the primary point of contact for Salesforce-related issues and enhancement requests.
Investigate and resolve platform errors, user issues, and data inconsistencies.
Manage and prioritize support requests, escalating issues when necessary.
Deliver functional and technical training for users and stakeholders.
Stay up to date with Salesforce seasonal releases and feature updates.
Test new features and configurations in sandbox environments prior to production deployment.
Monitor system performance and support ongoing maintenance activities.
Coordinate UAT and support production releases and change management processes.
Work closely with business stakeholders to gather, analyze, and document functional and technical requirements.
Create and maintain business process flows, BRDs, user stories, acceptance criteria, and traceability matrices.
Collaborate with development and integration teams on complex solutions and third-party system integrations (ERP, marketing tools, etc.).
Support and troubleshoot API-based integrations and data flows.
Administer and optimize Salesforce AI capabilities such as Einstein Activity Capture, Forecasting, and Bots.
Support use cases for generative AI within Salesforce, including content generation and summarization.
Assist with prompt development, refinement, and governance for AI tools.
Promote responsible and ethical AI usage, ensuring data privacy, transparency, and compliance.
Salesforce Certified Administrator (ADM-201) is mandatory.
Advanced certifications such as Salesforce Advanced Administrator (ADM-211), Platform App Builder, Sales Cloud, or Service Cloud are highly desirable.
8–10+ years of experience in Salesforce Administration or Salesforce Business Analysis roles.
Strong expertise in Salesforce data models, security architecture, declarative automation, and best practices.
Proven experience managing Salesforce deployments, enhancements, and change management.
Exposure to basic Apex triggers and code is an advantage.
Excellent analytical, communication, and problem-solving skills.
Ability to work independently and collaboratively across cross-functional teams.
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related discipline (or equivalent experience).
Experience supporting Sales Cloud and Service Cloud environments.
Hands-on experience with Salesforce integrations and APIs.
Familiarity with service contracts, subscriptions, and entitlements.
Domain exposure to Banking or Financial Services is a plus.
Salesforce Administration
Salesforce Business Analysis
Service Cloud / Sales Cloud
ADM 201 / ADM 211
Declarative Automation (Flows)
Reporting & Dashboards
AI Features (Einstein)
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