🌎 Change the world. Get paid for it.
At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign.
💡 About US
Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families.
Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services.
We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful!
💼What is the job?
The Business Systems Analyst (BSA) – UKG is the functional owner of UKG system behavior for timekeeping and payroll. This role is accountable for translating HR/Payroll policies, compliance requirements, and operational reality into accurate, auditable, and scalable configuration within UKG. The UKG BSA leads functional design, configuration governance, and UAT acceptance to protect payroll accuracy and reduce long-term vendor dependency.
Platform Ownership & Configuration**
Own end‑to‑end UKG configuration across timekeeping, pay rules, accruals, payroll calendars, and retro logic
Design and maintain calculation rules that correctly interpret worked time, premiums, and policy exceptions
Serve as final authority on how business requirements are implemented in UKG
Ensure predictable payroll outcomes through deliberate configuration and testing
Own payroll close mechanics, cutoff rules, and audit checkpoints
Partner with Payroll Ops and Tax to prevent defects before they reach production
Translate HR policies into accrual engines that balance compliance with operational reality
Own balance logic, caps, resets, carryover, and corrections
Minimize manual adjustments through system‑first design
Own functional logic for inbound and outbound integrations (EVV, rates, benefits, GL, tax files)
Validate mapping, assumptions, and downstream impact of changes
Ensure failures are visible, explainable, and resolved quickly
Design UAT scenarios that reflect real‑world payroll risk
Define pass/fail criteria and approve or reject releases
Lead change impact analysis and configuration documentation
Establish and enforce UKG configuration standards and guardrails
Reduce vendor dependency through internal expertise
Continuously simplify and harden the platform as programs scale
Posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act.
Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field (or equivalent experience)
Direct experience with UKG (multiple implementations strongly preferred)
5+ years of experience in business systems analysis and/or enterprise SaaS platform configuration ownership (timekeeping/payroll strongly preferred)
Demonstrated experience translating policy and operational workflows into system rules/configuration with strong attention to auditability and risk
Experience leading functional testing/UAT (scenario design, defect triage, go/no-go readiness)
Strong analytical and problem-solving skills; ability to diagnose issues at the configuration/workflow/data level
Excellent communication and stakeholder management skills, including ability to push back respectfully and arbitrate tradeoffs
Ability to work independently and as part of a cross-functional team
Experience supporting multi-state operations and/or compliance-heavy environments
Familiarity with payroll/tax/GL impacts and reconciliation concepts (functional understanding)
Experience with change governance and release management in SaaS enterprise platforms
Experience creating durable documentation standards for configuration and system behavior
Experience working with cross-functional teams in a tech and healthcare environment
Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
Ability to maintain confidentiality
Ability to speak in public, including trainings
Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully
Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted
Demonstrates excellence in work standards, is tenacious in completing tasks
Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
Works well with other team members and departments
Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
Requests support from team with ample time to accommodate the support request in order to meet deadlines
Ensures effectiveness in processes to achieve/seek best practice
♥️What's in It for You?
16 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do.
Paid Time Off and Paid Sick Time
Employee Recognition Program
Employee Assistance Program
Referral Program, get extra rewards for referring your friends to work with Acumen!
Paid Parental Leave
Be a part of a mission driven culture where you can make a real impact
Medical, Dental & Vision coverage
401(k) with company match
Voluntary benefits, including Pet Insurance
💭What Do You Think? Are You Ready to Make a Difference in Someone’s Life Every Single Day?
Apply today and be part of a team that values compassion, accountability, and purpose. Let’s make self-direction more personal, together.
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