ServiceNow is looking for a Marketing Operations Analyst to support how Marketing uses and operates its core campaign and content management capabilities.
This role exists to make go-to-market operations and resource management solutions work better for the people using them every day. You’ll help bring order, clarity, and follow-through to how requests come in, how work moves forward, and how teams know what to expect. When something is unclear, broken, or stuck, this role helps figure out what’s really going on and gets it to the right place.
You’ll work closely with cross-functional teams to keep operations running smoothly and to make sure Marketers have a reliable, predictable experience as we continue to evolve how we plan, execute, and measure work globally.
What you get to do in this role
Be a go-to operational contact for marketers who need help navigating campaign and content management processes
Take in requests, questions, and issues, ask the right follow-up questions, and clarify what’s needed
Help ensure work follows a clear, consistent process so people know where to go and what to expect
Coordinate with partners to move work forward and close the loop
Keep track of what’s in progress and help make status visible so teams aren’t left guessing
Support the day-to-day operation of internal tools that help Marketing plan and manage work
Notice patterns in questions or issues and flag opportunities to simplify processes or clarify guidance
Provide lightweight guidance when needed to help teams use tools and processes correctly
Help reduce noise, confusion, and unnecessary escalation by bringing consistency and follow-through to operations
2–4 years of experience in a business operations, analyst, or coordination role
Comfort working across teams and helping untangle unclear or incomplete requests
Strong organizational skills and attention to detail
Clear, practical communication style and the ability to stay calm when others are frustrated
Experience working with enterprise tools
A mindset that values consistency, clarity, and follow-through
Interest in how good processes and clean operations help teams scale and work more effectively over time
Bachelor’s degree or equivalent practical experience
For positions in this location, we offer a base pay of $79,600 - $123,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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ServiceNow provides cloud-based workflow and process management software for enterprises across IT, HR, customer service, and business operations. The platform automates routine tasks and connects business processes to improve organizational efficiency. It primarily serves large enterprises and mid-market companies globally.
Visit website$79,600 – $123,400
Base + Bonus · ESPP
