Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Be part of Paytm’s Soundbox growth story — one of the most impactful innovations in merchant payments. The Soundbox business owns the end-to-end P&L;, sits at the intersection of product, tech, and merchant operations, and is central to scaling Paytm’s merchant ecosystem. We work in a fast-paced environment where data-driven decisions directly shape business outcomes impacting millions of merchants across India.
We are looking for a first-principles thinker and problem solver with strong business acumen and a bias for execution. This role goes beyond reporting performance — it is about identifying growth levers, driving improvements across the merchant lifecycle, and influencing outcomes across the Soundbox P&L.;
- Own merchant device growth across acquisition, activation, usage and retention.
- Drive commercial impact by identifying growth levers, efficiency gaps, and monetization opportunities.
- Partner with cross-functional leaders (Product, Tech, Sales, Ops, Finance) to scale device penetration.
- Build decision-enabling systems (dashboards, automations, AI-led insights) to improve device lifecycle management.
- Drive initiatives end-to-end: diagnose issues, build interventions, and track business impact.
- Identify business growth opportunities using data and structured problem-solving.
- Track P&L; and device growth drivers (revenue, cost, efficiency, churn, attach rates).
- Improve merchant acquisition efficiency and retention using lifecycle insights.
- Expand offline market share via competitive conversions and merchant upgrades.
- Partner with Product to shape the device roadmap and AI-led innovations.
- Lead market intelligence to anticipate risks and opportunities in device adoption.
- Influence leadership decisions through actionable business inputs.
- Enable automation and intelligence with Tech to improve merchant experience.
- 5-8 years of total experience with 2–4 years of relevant experience in growth/problem-solving roles in consulting, fintech, internet or product-led startups.
- Strong problem-solving skills with hands-on comfort in SQL/Excel and business metrics.
- Strong business mindset: ability to link metrics to P&L; impact and prioritize outcomes.
- Hustler mindset with bias for action and ownership.
- Strong communication and ability to influence senior stakeholders.
Work with a high-performing and passionate product, design, and engineering team.
Shape the future of credit for millions of users.
Build at scale in one of India’s most dynamic and regulated spaces.
Flexible and inclusive work environment with fast decision-making and ownership.
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.
It’s your opportunity to be a part of the story!
Opens the original job posting on paytm.com
Paytm is an Indian fintech company providing digital payment solutions including UPI transfers, mobile recharges, bill payments, and digital wallets. It serves consumers and merchants across India seeking cashless transaction alternatives. The platform also offers financial services like loans and investment products.
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