Revenue Operations Manager

About PSD Citywide Ready to make a real impact on communities across North America?

PSD Citywide isn’t just a software company; we’re transforming how Local, First Nations, and Regional Governments achieve success and build sustainable futures for their communities. As a recognized leader in Enterprise Asset Management, maintenance management, and planning solutions, we provide cutting-edge software and expert advisory services that improve infrastructure and public services.

Why join us? We are a "Fun-clusive" organization! This means we intentionally foster a supportive and engaging culture where your contributions are celebrated, your skills are rewarded, and your career growth is encouraged.

Ready to influence change? Bring your expertise in technology and data to our team and directly shape how local governments improve service delivery. Apply now!

Job Description

The Revenue Operations Manager (RevOps) role is responsible for supporting the company’s go-to-market strategy by aligning Sales, Marketing, Finance and Customer Success operations to drive predictable and scalable revenue growth. This position ensures that revenue-generating teams operate with clear processes, accurate data, and effective usage of Salesforce & Hubspot. The role focuses on building and maintaining the infrastructure that supports the full customer lifecycle, from lead generation through deal close, onboarding, renewal, and expansion. It provides visibility into performance through forecasting, reporting, and analytics, enabling leadership to make informed decisions.

This position plays a key part in improving operational efficiency, standardizing workflows, strengthening data governance, and ensuring the revenue tech stack supports current needs and future growth. As the company scales, the RevOps function helps improve collaboration and communication between teams, improve forecasting accuracy, and ensure consistent execution across the revenue organization.

Responsibilities & Duties

• Partner with Business Development, Marketing, Customer Success, and Finance to support revenue strategy, forecasting, and annual planning.

• Own revenue reporting, pipeline health metrics, and forecasting accuracy across the full customer lifecycle.

• Develop and maintain pipeline forecasting models, KPI dashboards, and executive-level reporting (including Board-ready materials).

• Identify risks and opportunities across pipeline stages, segments, and territories, and surface insights to leadership.

• Support territory planning, quota setting, and basic capacity modeling aligned to growth targets.

• Drive consistent operating cadence including forecast calls, pipeline reviews, and QBR reporting.

• Design, document, and improve end-to-end GTM processes from lead through renewal and expansion.

• Own CRM architecture, workflows, automation, and pipeline data hygiene (Salesforce).

• Ensure data integrity and governance across the revenue tech stack and maintain a single source of truth for revenue data.

• Manage system integrations across marketing automation, billing, support, and product tools.

• Evaluate and implement GTM tools that improve productivity and reporting visibility.

• Build automation to reduce manual work and increase system adoption.

• Partner with Finance on ARR, bookings, churn, expansion, CAC, and LTV reporting.

• Support revenue enablement initiatives related to systems, reporting, and process documentation.

• Other duties as required.

Qualifications

• 5 years of experience in Revenue Operations, Sales Operations, or Business Operations within a high-growth software/SaaS company.

• Experience supporting cross-functional GTM teams in high-growth or scaling environments.

• Bachelor’s degree in Business, Finance, Analytics, or related field (or equivalent practical experience).

• Strong hands-on expertise in Salesforce, including configuration, reporting, dashboards, and data governance.

• Experience building and maintaining forecasting models and improving pipeline visibility and predictability.

• Solid understanding of SaaS metrics including ARR, MRR, bookings, churn, expansion, CAC, LTV, win rates, and sales cycle analysis.

• Experience supporting structured sales processes, including enterprise or mid-market sales motions.

• Proficiency in Excel or Google Sheets (advanced formulas, pivot tables, modeling) and familiarity with BI/reporting tools.

• Ability to translate data into actionable insights for senior leadership and support executive reporting needs.

• Strong project management, communication, and stakeholder management skills.

• Quick learner with ability to multitask, work independently, think critically and problem solve

• Strong analytical abilities to understand the “why” and “how” of data, and can tell the story behind it.

• Strong executive communication skills and experience with preparing executive level reports and presentations.

What We Offer: Competitive Compensation: We offer competitive salaries that recognize your skills and experience Wellness Coverage: Enjoy a comprehensive health and wellness benefits package that keeps you and your family secure and healthy. Flexible Working: Work where you thrive! Enjoy remote work flexibility (specific regional options apply) while staying connected to our supportive team. Work-Life Balance: Benefit from Flex Hours to manage your personal life and Paid Time Off (PTO) so you can fully recharge. Unwind Early: Say hello to summer with our popular Summer Fridays—shorter work weeks to help you kick-start the weekend. Culture & Community: Participate in fun social events (both virtual and in-person) and contribute to charity initiatives as part of our community focus. Career Growth: Our Career Framework provides clear, structured paths for growth and ongoing learning, ensuring you reach your professional goals.

Candidate Journey

Resume Review: Once you apply, an actual person will review your resume and we are committed to getting back to you within three weeks with a response.

Phone Interview: PSD’s People and Culture team will connect with you to learn about your experience and discuss the role further. They’ll also give you an understanding of what the interview process involves, along with an estimated timeline.

Virtual Interview: Depending on the position, there will be one or two interviews with the Hiring Team that will include questions related to your skills, work experience, values and goals. We provide the opportunity to meet with a wide range of staff members so you can learn more about life at PSD Citywide.

Offer/Feedback: The Hiring Team will debrief and make a decision within a few days of your final interview. If successful, your Recruiter will present you with a verbal offer, followed by a formal offer letter via email. If the timing was not right for this particular opportunity, we will connect with you and provide feedback.

PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility.

We are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.