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All JobsCategoriesCS Ops

90+CS Ops Jobs

Customer Success Operations focuses on the post-sale revenue engine — renewals, expansion, and retention. CS Ops professionals build health scoring models, design renewal playbooks, optimize onboarding workflows, and create the analytics frameworks that predict churn before it happens. They work closely with Customer Success Managers to ensure the right accounts get the right attention at the right time. As subscription-based business models continue to dominate, CS Ops has become one of the fastest-growing specialties within revenue operations.

98open roles·$123K–$165Kmedian (based on 29 roles · USD)·35%remote·16%AI-native·14new this week

Salary Insights

25th percentile
$117K
Median
$144K
75th percentile
$166K

Based on 29 roles with salary data · USD

Top Hiring Companies

Salesforce3
AlphaSense2
Blackbaud2
CDW2
Jobgether2
Modernizing Medicine2
Rubrik2
Stripe2

Top Locations

New York14
San Francisco7
London5
Bengaluru4
Chicago3
Hyderabad3

Role Profile

Tools

AI73Salesforce54SQL33Gainsight24Excel23Tableau18HubSpot14Looker12Gong9Power BI9

Benefits

health-insurance41wellness-budget33dental-insurance30401k-match30parental-leave28

Work Mode

Remote34Hybrid40Onsite24

Seniority

Junior12Mid-Level21Senior37Manager15Director12

Frequently Asked Questions

What is Customer Success Operations?
Customer Success Operations is the function that optimizes post-sale revenue by building the systems and processes for renewals, expansion, and retention. CS Ops professionals design health scoring models, automate renewal workflows, and create analytics frameworks that help CS teams prioritize their efforts.
What tools are used in CS Operations?
Common CS Ops tools include Gainsight, ChurnZero, Totango, and Vitally for customer success platforms, along with Salesforce for CRM, Looker or Tableau for analytics, and tools like Pendo or Amplitude for product usage data.
Why is CS Ops growing so fast?
As more companies shift to subscription and consumption-based pricing, the post-sale revenue engine has become critical. Net revenue retention is now a key metric for investors and boards, driving demand for CS Ops professionals who can optimize renewals, reduce churn, and identify expansion opportunities.
98 roles · matching filters
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  • Veeam logoSenior Manager, Customer Experience Revenue Intelligence OperationsVeeam · San José, Costa Rica · RemoteManager—2d ago
  • Tanso logoCustomer Strategy & Operations InternTanso · Munich, Germany · HybridJuniorInternship—2d ago
  • Tanso logoCustomer Success Strategy & Operations ManagerTanso · Munich, Germany · HybridSenior—2d ago
  • Lucanet logoSenior Customer Success Project and Enablement ManagerLucanet · Germany; SpainSenior—2d ago
  • Progyny logoCustomer Success Operations & Enablement Associate$60k–$80kProgyny · New York, NY · HybridJunior$60k–$80k3d ago
  • Sendcloud logoTeam Lead, Customer Success Operations€70k–€70kSendcloud · Eindhoven, Netherlands · HybridManager€70k–€70k3d ago
  • Quadient logoCustomer Success Operations AnalystQuadient · Markham, Canada +1 more · HybridMid—5d ago
  • Log my Care logoDigital Customer Enablement Manager£55k–£60kLog my Care · London, United Kingdom +1 more · HybridSeniorFirst Hire£55k–£60k5d ago
  • CDW logoCustomer Success Operations Specialist$70k–$96kCDW · West Mall, Canada +1 more · HybridMidHeavy travel (50%+)$70k–$96k6d ago
  • AIA Philippines logoSenior Manager, CS Operations & Customer Relationship ManagementAIA Philippines · Makati City, PhilippinesSenior—6d ago
  • Rogo logoPost-Sales Operations ManagerRogo · New York, NYSenior—6d ago
  • Skydropx logoCS Operations SpecialistSkydropx · Curitiba, Brazil +1 more · HybridMid—6d ago
  • PagerDuty logoPrincipal Customer Success Strategy & Operations Manager$131k–$220kPagerDuty · San Francisco, CA · HybridManager$131k–$220k6d ago
  • ShopMy logoDirector of Customer Success Operations$160k–$200kShopMy · New York, NY · HybridDirector$160k–$200k6d ago
  • IQVIA logoManager, Client Services Operations and EnablementIQVIA · London, United KingdomSenior—1w ago
  • LAGOS Jewelry logoDirector of Contact Center Strategy and OperationsLAGOS Jewelry · Philadelphia, PADirectorreports to COO—1w ago
  • PubMatic logoSenior Customer Success Operations Manager$130k–$140kPubMatic · New York, NY · HybridSeniorHeavy travel (50%+)$130k–$140k1w ago
  • Lantern logoSenior Manager, Client Success Strategy & Operations$165k–$180kLantern · New York, NY · HybridSenior$165k–$180k1w ago
  • W
    Customer Success Operations LeadWaystation AI · Redwood City, CASeniorFirst Hire—1w ago
  • SimplePractice logoCustomer Success Operations Specialist$74k–$85kSimplePractice · United States · RemoteMidCommission-based pay$74k–$85k1w ago