We are looking to add a Sr. Salesforce Administrator to join our Information Technology team in West Des Moines, IA. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!
The purpose of this position is to take the lead in configuring, optimizing, and managing the Salesforce platform to deliver advanced functionality, drive business innovation, and enhance user experience for our employees and customers. The Sr. Salesforce Administrator will possess expert knowledge of business processes and Salesforce capabilities and is a hands-on “Admineloper” responsible for developing strategic solutions that align with organizational goals.
Lead the design, development, and deployment of advanced Salesforce configuration changes, including (but not limited to) complex page layouts, lightning pages, record types, approval processes, apps, flow, and custom objects.
Deliver Apex classes/triggers, Visualforce, Lightning Web Component (LWC) solutions only for needs that can’t be delivered through declarative configuration.
Conduct in-depth analysis of business requirements and translate them into robust, scalable, and efficient solutions that provide exceptional user experience.
Oversee and support enterprise custom applications, ensuring their seamless integration and optimal performance.
Perform regular system audits, prepare for upgrades, and manage Salesforce releases.
Stay knowledgeable of new Salesforce features, functionality, and industry trends, and provide strategic recommendations for continuous improvement and innovation.
Maintain a deep understanding of Salesforce trends, features, and functionality to provide visionary recommendations for process improvements and organizational growth.
Mentor and provide expert guidance to junior Salesforce Administrators, team members, and stakeholders.
Lead complex troubleshooting and technical support
Collaborate with cross-functional teams to drive Salesforce adoption and maximize return on investment.
Conduct regular system audits, prepare for upgrades, and manage Salesforce releases.
Performs special projects and other duties as requested.
Proven extensive experience working on the Salesforce platform, including expert-level configuration, integration, and optimization.
Working knowledge of Apex, Visualforce, Lightning Web Components (LWC), with the ability to build and modify lightweight solutions as needed.
Advanced problem-solving skills and the ability to handle complex instructions and scenarios with multiple variables in non-standardized situations.
Exceptional project management skills with a demonstrated ability to lead and deliver multiple high-impact projects simultaneously.
Must be knowledgeable of and comply with HMA's Client Privacy Policy, HIPAA regulations, and E&O procedures and policies.
Superior communication and interpersonal skills, capable of interacting with stakeholders at all levels and driving organizational change.
Demonstrated leadership skills and a track record of driving innovation and continuous improvement within an organization.
Ability and willingness to consistently participate in internal and external educational opportunities to enhance knowledge of current insurance topics or relevant system improvements.
Ability and willingness to pursue relevant designations and/or continuing education, as appropriate.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
In addition to the responsibilities, knowledge, skills, and abilities outlined in this job description, the Company also assesses and develops employees based on core and technical competencies through a performance management process. Competencies applicable to this role include:
Core Competencies
Trust: Build trust through honest and caring actions and consistently do the right thing.
Communication: Seek understanding to convey messages and information to others in a caring and constructive manner.
Client Focus: Establish meaningful relationships with clients (internal and external) by supporting their unique potential and delivering an impactful experience.
Teamwork: Contributes to the success of the organization by effectively influencing others and uplifting their experiences and unique strengths.
Education: Bachelor's degree in computer science, information systems, or a related field required;
Experience: 6+ years of experience working on the Salesforce platform, with a focus on leading and managing advanced configurations and integrations, including Financial Services Cloud, Experience Cloud, and Marketing Cloud. Salesforce Administrator Certification required; additional certifications such as Platform App Builder, Advanced Administrator, are highly desirable.
Technical Competencies:
Business & Technology Knowledge: Invests in the development of technical knowledge, understands business needs to make informed decisions and deliver technology solutions, including effective related processes and procedures.
Problem Solving: Ability to efficiently identify problem(s), leverage resources to determine root cause(s) and propose and implement solutions or make improvements.
In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.
Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:
Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!
Holmes Murphy & Associates is an Equal Opportunity Employer.
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