Freshworks is looking for an Instructional Designer to join our Revenue Enablement team. In this role, you'll design and build eLearning programs that equip our Solution Engineers, Professional Services, and Channel Sales teams to sell, demo, and implement Freshworks products confidently.
This is not a generalist eLearning role. We're looking for someone who has worked in technical environments — someone who has trained Systems Engineers, Systems Architects, or Systems Administrators, built IT certifications, or facilitated hands-on labs and whiteboarding sessions for technical audiences.
You don't need a SaaS background, but you should be comfortable demoing software, working with backend systems, and partnering closely with Solution Engineers to translate complex technical concepts into effective learning experiences.
Design and develop technical eLearning certifications that prepare Solution Engineers, Professional Services teams, and Channel partners to sell, demo, and implement Freshworks products effectively.
Build and maintain a library of technical enablement assets, including validation documents, reference architectures, deployment guides, and demo scripts.
Create competitive deep-dive content and objection-handling scenarios that help SEs clearly articulate Freshworks' technical differentiation.
Design scalable digital training experiences for global audiences, including eLearning courses, tutorials, exercises, job aids, and knowledge assessments.
Apply learning science principles to ensure training is engaging, retention-focused, and practical for technical audiences.
Measure training effectiveness and continuously improve programs based on learner performance data and stakeholder feedback.
Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston, MA office.
6-10 years of experience designing eLearning and digital training experiences, including interactive modules, certifications, and job aids for technical or technical sales audiences
Hands-on technical exposure — you've demoed software, worked with backend systems, or operated in a technical environment long enough to credibly engage with Solution Engineers
Strong understanding of the Solution Engineering/Pre-Sales lifecycle, including discovery, technical qualification, complex demonstrations, and proof-of-concept (POC) execution
Experience designing enablement or training programs for technical sellers, engineers, or IT professionals
Proficiency with modern eLearning authoring tools, such as Articulate 360 (Rise & Storyline), Camtasia, Vyond, Canva, and Adobe Creative Suite
Experience facilitating design workshops with stakeholders and subject matter experts to define training scope and success criteria
Strong organizational and project management skills, with the ability to manage multiple training initiatives simultaneously
Exceptional writing and editing skills, with the ability to translate complex technical concepts into clear and engaging learning experiences
Ability to work independently and collaboratively in a fast-paced, cross-functional environment
A proactive and adaptable mindset, with a commitment to continuous improvement and learning.
Please note: This is a hybrid role that will be based in Boston, MA, and requires an in-office presence three days per week (Tuesday - Thursday).
The annual base salary range for this position is $110,000 - $140,000 USD. This role is also eligible for a target bonus.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
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$110,000 – $140,000
Base + Bonus · Other Equity
