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As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Senior Sales Operations Coordinator at Thermo Fisher Scientific, you will support our commercial sales team and enable exceptional customer experiences. Working with our technologies and solutions, you'll drive operational excellence through first-point-of-contact resolution for field-based teams. You'll manage responsibilities including order processing, tender coordination, and sales support activities using advanced CRM and ERP systems. This role offers opportunities to optimize processes, improve workflows, and contribute to our mission of enabling customers to make the world healthier, cleaner, and safer.
Offer initial assistance to the field sales team by addressing their customer inquiries regarding quotations, product details, standard pricing, and stock availability queries.
Coordinate the despatch of equipment orders, communicating with collaborators, such as Customers, Couriers, Warehouse, and Third Party Service Providers to ensure smooth delivery of sensitive instrument orders.
Liaise with the commercial teams to ensure transparency on your activities with the customer and communicate any action or follow up required.
Utilise Salesforce.com for recording of sales support activity.
Facilitate the ‘goods on approval’ process and maintain accurate records to ensure process compliance.
Coordinate the return of goods process (return authorisation).
Utilise supplier catalogues, on-line databases, and other appropriate resources to cross reference products to meet customer quoting requirements.
Participate in product/vendor/systems meetings to stay up to date on new product lines and current systems.
Investigate and respond to any customer enquiries resulting from incorrect or delayed shipments.
Internal
Account Managers, Product Experts, Sales Specialists
Customer Service
Finance and Accounts Receivable/Payable Team
Supply Chain
Science degree and/or related experience
Previous sales or customer service experience
Meticulous attention to detail
Passion for providing outstanding customer service and achieving results through others
Excellent social, written and verbal skills
The capability to think creatively
Able to handle fast-paced environment and work to tight deadlines
Strong interpersonal and time management capabilities
Able to prioritise work
Excellent interpersonal and communications skills with ability to establish relationships with internal & external customers and staff to achieve results
Ability to handle pressure and achieve desired outcomes
Strong proficiency in Microsoft Office suite, adept at acquiring new skills and adapting to different software tools as vital for the role
Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits including company paid private health insurance and risk benefits insurance (via selected company provider), wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
Flexibility: Balance your work and personal life with flexible arrangements.
Extra Leave: Benefit from generous leave policies, including birthday leave, and company paid parental leave.
Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Thermo Fisher Scientific New Zealand Limited is a subsidiary of the global life sciences company Thermo Fisher Scientific. It provides laboratory equipment, reagents, and scientific services to research institutions, hospitals, and pharmaceutical companies in New Zealand.
