Not Applicable
Customer
Manager
At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.
Those in customer pricing and profitability at PwC will specialise in providing consulting services focused on pricing strategies and profitability analysis. You will analyse pricing models, assess customer profitability, and offer guidance and support to help clients optimise pricing strategies, improve profitability, and maximise customer value.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Analyse and identify the linkages and interactions between the component parts of an entire system.
Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
Develop skills outside your comfort zone, and encourage others to do the same.
Effectively mentor others.
Use the review of work as an opportunity to deepen the expertise of team members.
Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the Customer Experience team you will transform how clients engage, sell to, and serve their customers through innovative strategies and technology. As a Senior Associate, you will leverage your analytical skills to navigate complex challenges, mentor junior team members, and build meaningful client relationships that drive impactful outcomes.
Responsibilities
- Transform client engagement strategies through innovative approaches
- Utilize analytical skills to address intricate challenges
- Mentor junior team members to enhance their professional growth
- Cultivate meaningful relationships with clients to achieve impactful results
- Develop and implement practical solutions tailored to client needs
- Collaborate with cross-functional teams to drive project success
- Analyze client feedback to refine service delivery
- Stay updated on industry trends to inform strategic decisions
What You Must Have
- Bachelor's Degree
- 5 plus years of experience in Analytics/Data Strategy roles
- Oral and written proficiency in English required
What Sets You Apart
- MBA, M.Tech, or M.Sc in Statistics
- Demonstrating proficiency in statistical data analysis tools
- Utilizing visualization tools like Tableau and Power BI
- Applying AI/GenAI tools for data insights
- Excelling in business problem solving and creating benefits
- Generating actionable insights from data analysis
- Analyzing pricing performance and customer segmentation
- Collaborating across diverse project teams and functions
Up to 40%
Job Posting End Date
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PricewaterhouseCoopers Service Delivery Center in Bangalore is a major operational hub providing business process outsourcing, IT services, and professional consulting support to PwC's global clients across various industries.
