Location: Johannesburg, South Africa
World Kinect is seeking a highly organized and detail‑focused Marketing Operations Senior Manager to support our global marketing organization. In this role, you will ensure smooth day‑to‑day operations across systems, financial workflows, reporting, and administrative processes, while guiding a matrixed marketing operations team based in South Africa.
If you enjoy creating structure, improving processes, and supporting a fast‑moving global team, this role offers the opportunity to make a meaningful impact and grow your career in global operations.
Serve as the operational backbone of the global Marketing team.
Provide matrixed leadership to a South Africa–based operations team.
Partner with local managers to align workloads, priorities, and processes.
Ensure consistent adoption of global workflows and standards.
Build and maintain documentation, SOPs, and operational guides.
Manage the full lifecycle of marketing invoices (coding, processing, tracking & reconciliation).
Coordinate with vendors, Finance, and Procurement.
Maintain budget visibility tools to support spend tracking and forecasting.
Ensure correct allocation across cost centers, departments, and campaigns.
Oversee daily administration of the World Fuel Rewards program.
Process redemptions, adjustments, and escalations.
Communicate with internal teams and external partners.
Support reporting and ensure program compliance through periodic audits.
Assist with Monday.com setup, permissions, workflows, and maintenance.
Conduct routine audits to ensure consistency and accuracy.
Partner with global teams to improve system usage and efficiency.
Maintain onboarding guides, process maps, and training materials.
Produce weekly and monthly reports on marketing production workload, SLAs, and backlog.
Maintain dashboards that support transparency across global teams.
Provide administrative support, including scheduling, contract routing, and stakeholder coordination.
Support tradeshow and event logistics in collaboration with the Events team.
Manage promo item inventory, replenishment, and global shipments.
Maintain tracking systems for event assets, materials, and shipments.
Coordinate with vendors and provide administrative assistance as needed.
5–7+ years in marketing operations, business operations, or administrative operations.
Experience working with global or matrixed teams preferred.
Familiarity with financial operations, invoice processing, or procurement workflows.
Experience with Monday.com, CRM tools, or marketing platforms is a plus.
Strong leadership and team‑guidance skills (matrixed experience beneficial).
Excellent organizational abilities and attention to detail.
Strong analytical and reporting skills.
Proficient in Microsoft Office (Excel required).
Ability to manage multiple deadlines in a fast‑paced environment.
Strong communicator able to work across regions and time zones.
High reliability, initiative, and follow‑through.
Proactive problem solver with a continuous improvement mindset.
Opportunity to work in a global environment while growing your career locally in Johannesburg.
High‑impact role where your work directly influences global marketing operations.
Exposure to international teams, systems, and strategic initiatives.
A culture that values collaboration, efficiency, and operational excellence.
If you’re passionate about operations, process improvement, and supporting global teams, we’d love to hear from you.
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Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.
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World Fuel Services, a World Kinect company headquartered in Miami, is a global energy solutions provider specializing in liquid fuels, aviation and marine fuel delivery, operational services, renewable energy, and sustainability solutions for commercial clients.
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