Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
As the Enablement Manager – AI Agent, you’ll be responsible for enabling Cresta’s go-to-market teams to successfully position, sell, and deploy our AI Agent product with confidence and consistency. This role sits at the intersection of product, sales, and applied AI—translating complex AI Agent capabilities into clear value, practical use cases, and repeatable sales motions for large enterprise customers.
You’ll work closely with Product, Product Marketing, Sales Leadership, and RevOps to build enablement programs that ensure sellers deeply understand how Cresta’s AI Agents work, where they deliver the most impact, and how to guide customers from initial discovery through successful adoption. Your focus will be on empowering Enterprise and Strategic account teams selling into the world’s largest contact centers and customer experience organizations.
This is a strategic, hands-on role with direct revenue impact. You’ll help shape how Cresta’s AI Agent is understood and sold in the market—raising seller confidence, improving deal quality, and accelerating adoption of one of Cresta’s most critical products.
Location preference: San Francisco, New York, or Remote
Develop and deliver enablement programs that deeply educate sellers on Cresta’s AI Agent product, including capabilities, architecture, deployment models, and differentiation
Translate technical AI concepts into clear, compelling narratives that resonate with executive, operational, and technical buyer personas
Define and reinforce best-practice sales motions for AI Agent opportunities, from use-case discovery and qualification through solution design and close
Enable sellers to identify high-impact AI Agent use cases, map value to customer KPIs, and position outcomes across industries and contact center environments
Collaborate with Product Marketing to create AI Agent–specific enablement assets, including, talk tracks, objection handling, competitive guidance, and persona-based messaging
Ensure sellers can clearly articulate how Cresta’s AI Agent differs from traditional automation, rules-based bots, or generic AI solutions
Define and track success metrics for AI Agent enablement, such as ramp time, AI Agent attach rate, win rate, sales cycle length, and product adoption indicators
Use insights from deal reviews and field feedback to continuously improve enablement programs and content
5+ years of experience in Sales Enablement, Product, Consulting, Sales, Solution Engineering, or a related role in a B2B SaaS environment
Strong understanding of enterprise sales motions and experience enabling quota-carrying teams
Comfort working with technically complex products, ideally involving AI, ML, automation, or data-driven platforms
Proven ability to translate sophisticated product capabilities into simple, compelling customer value
Strong cross-functional collaboration skills across Product, Sales, Marketing, and Solutions
High empathy for sellers and a passion for helping teams succeed in ambiguous, fast-evolving product environments
Exceptional communication, facilitation, and storytelling skills
Experience with enablement tools and conversation intelligence platforms (e.g., Gong)
Familiarity with enterprise sales methodologies such as MEDDICC, Challenger, or Command of the Message
We offer a comprehensive and people-first benefits package to support you at work and in life:
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
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Cresta provides an AI-powered contact center platform that helps businesses optimize customer service operations. The platform aims to reduce costs, increase revenue, and improve customer experience through intelligent insights and guidance for contact center teams.
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