Do you want to work for a global company that creates remarkable experiences through people, products, and food? If you want to be part of a rewarding People First culture that values relationships, trust, and taking the long view, then this is the place for you. Henny Penny was named the 2021 Dayton Business of the Year for many good reasons. Read on to learn more!
The Oracle CX Portal Solution Architect is responsible for designing, implementing, and optimizing customer experience (CX) solutions using Oracle's suite of CX applications. This includes portals for Commerce, Service, Field Service, CPQ, and Digital Customer Service. The architect collaborates with cross-functional teams to ensure solutions align with business goals and deliver exceptional customer engagement
An opportunity to work for a company that is 100% employee-owned. As an employee-owner, you will be enrolled in our employee stock ownership plan (ESOP) program following one year of service.
Annual company performance bonus in addition to base salary
Flexibility to work from home 2 days per week
Defined career paths so you’ll always know what’s next and what steps can get where you want to go
Professional development opportunities including tuition reimbursement and unlimited free access to LinkedIn Learning courses
A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays
Expanded onsite wellness clinic offering preventive care services such as wellness screenings, annual physicals, and related lab work at no cost to employee-owners
Achieve total well-being at our new Wellspring and Owners Hall facility, featuring 24/7 fitness center with a wide variety of cardio and strength training equipment. This facility reflects our continuous evolution in supporting our valued employee owners.
Activities including department outings, holiday parties, and our annual company-wide Thanksgiving Dinner
Lead the architecture and implementation of Oracle CX portals and applications (Sales Cloud, Service Cloud, Field Service Cloud, CPQ, etc.).
Design scalable, secure, and high-performing CX solutions tailored to client requirements.
Develop architecture diagrams, solution design documents, and integration blueprints.
Configure Oracle CX solutions including routing, filters, and plugins.
Integrate CX portals with backend systems such as Oracle Fusion Order Management, ERP, and CRM platforms.
Conduct stakeholder workshops and strategy sessions to gather requirements and align solutions.
Provide technical leadership and mentorship to development and implementation teams.
Stay current with Oracle CX product updates and industry trends.
Consistently models the Company values and expected behaviors.
Other duties as assigned.
Bachelor of Science (B.S) Computer Science, Information Systems, or related field Required
5+ years Oracle CX solution architecture Required
Hands-on experience with Oracle CX modules: Commerce Cloud, Service Cloud, Field Service Cloud, CPQ.
Strong understanding of solution architecture principles and enterprise SaaS ecosystems.
Experience with API integrations, microservices, and cloud platforms (Oracle Cloud, AWS, Azure).
Excellent communication and stakeholder management skills.
Experience integrating Oracle CX with ERP systems (Oracle Fusion, SAP).
Exposure to CRM platforms like Salesforce.
Familiarity with Agile and Waterfall methodologies.
Ability to work in client-facing roles and manage expectations effectively.
Oracle Certifications in CX or CPQ Preferred
We’re known in our industry for making the best commercial food equipment in the world. Every day, millions of people eat in restaurants operating Henny Penny equipment. We’re a behind-the-scenes engine in the world’s most demanding kitchens, including long-term partners like McDonald’s, Chick-fil-A, KFC, and Wendy’s. We’re 1,000+ employee-owners who thrive by living a People First mission: to support employees in becoming the best version of themselves both personally and professionally.
We recently completed the largest expansion in our history with the addition of 150,000 square feet on our Eaton campus. This expansion drives development of the world’s most reliable, easy-to-use equipment with an innovative new space for global research and development. We have several collaborative spaces for our project teams, a dedicated electrical engineering lab for our hardware and software engineers, a full model shop for rapid prototyping, and a brand-new test lab that has 300 feet of hood space to test new equipment on our product roadmap. On top of that, we have a new state-of-the-art kitchen for our food science group to meet with our customers, understand what they need, and then dial in our equipment to help them make legendary menu items.
Henny Penny is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.
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