Senior Sales Operations Analyst

What you get to do in this role:

• Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast

• Perform pipeline reviews and establish best practices and methodologies for forecast accuracy

• Analyze and review current customer licensing, products and usage and identify new revenue opportunities

• Suggest creative pricing and payment solutions balancing customer needs and pricing policies.

• Review Quotes and Order Forms for accuracy and completeness.

• Ensure all Orders are approved within pricing and discount policies.

• Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)

• Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.

• Support sales organization’s requirement for Customer licensing compliance

• Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against Channel & Alliance growth and roadmap and develop operational best practices

• Partner with Sales Managers and Account Executives/Managers to identify opportunities to increase revenue, improve salesforce efficiency, and scale our business effectively

• Act as the first line support for Channel & Alliance sales team and Channel & Alliance partners in areas of training, onboarding and ongoing collaboration

• Work in partnership with Channel & Alliance sales team on partner calls to ensure pricing policies and deal strategy are clearly understood

• Develop dashboard requirements to provide visibility to Channel & Alliance pipeline and transactions as well as performance against metrics

• Maintain Channel & Alliance account maps & assignments in the ServiceNow sales automation tool

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 2-4 years of proven experience of Sales Operations in a software sales organization

• Organized, with excellent attention to detail and the ability to work in a fast-paced environment

• Proficient in PPT, Word, and Excel

• Experience with a CRM system

• Has been in a role supporting Sales Reps and Sales Territories

• Strong listening, analytic and organizational skills

• Team Player with positive attitude ready to work in a fast-paced environment

• Excellent analytical and problem-solving skills with ability to drive conflict resolution

• Excellent interpersonal, written and verbal communication

• Ability to work in an aggressive, fast paced environment managing multiple priorities

• Must be hands-on with solid attention detail

• Selling Software as a Service is a plus

• Results Driven

JV20

For positions in this location, we offer a base pay of $94,000 - $155,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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