ServiceNow CRM/CPQ Architect

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

How You’ll Make An Impact

As a CRM/CPQ Architect, you will be the technical visionary responsible for the overall design, architecture, and governance of the ServiceNow platform. You will bridge the gap between complex business requirements and scalable technical solutions, ensuring that the platform remains robust, performant, and aligned with industry best practices.

What You’ll Do

• Platform Vision & Strategy: Define the long-term technical roadmap for the ServiceNow ecosystem, ensuring it scales with the organization’s growth.

• Technical Design: Lead the design of complex integrations, custom applications, and automated workflows across modules (CSM, ITSM, CRM, CPQ etc.).

• Governance & Standards: Establish and enforce development standards, code reviews, and best practices to minimize technical debt and ensure upgradeability.

• Stakeholder Management: Work closely with stakeholders, product owners, and developers to translate business needs into technical blueprints.

• Innovation: Stay ahead of ServiceNow releases (e.g., Zurich, Australia) to evaluate new features like Generative AI, Agentic AI and Process Mining.

The Experience You Bring

• Architecture: 12+ years in IT, with 5+ years specifically focused on ServiceNow architecture and advanced development.

• Technical Depth: Mastery of JavaScript, Glide API, Service Portal (AngularJS/Widget development), and IntegrationHub.

• Integration: Strong understanding of LDAP, SSO, SCIM, Mid-Servers, and REST/SOAP integrations.

• Soft Skills: Excellent mentorship abilities and the capacity to explain complex technical concepts to non-technical audiences.

Bonus Points If You Have

• Education: Master's degree in Computer Science or a closely related discipline.

• Certifications (Preferred):

• Certified System Administrator (CSA)

• Certified Application Developer (CAD)

• Certified Implementation Specialist (CIS) in CSM and ITSM

• Certified Technical Architect (CTA)

• Certified Master Architect (CMA)

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. Base compensation for this position in our corporate headquarters in Conshohocken, PA begins at $144,756. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. An overview of our benefits can be found here.

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Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.