Sales Operations Reporting Manager
Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.
Discover what our 29,000 employees, across 110 countries already know.
Why Syneos Health
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
Leads ENT CRM Reporting & Analytics (SFDC) to develop actionable insights, influence behavior, and actively monitor results to drive deeper engagement and sales strategy.
Experience with enterprise level visualizations, analytics, and reporting.
Support weekly and monthly reporting and forecasting for the sales organization, identifying significant changes and trends that will materially impact the company's growth trajectory.
Collect, analyze and interpret historical and recent sales data from multiple sources to provide actionable insights regarding performance and trends.
You are comfortable working cross-functionally and building strong relationships with internal stakeholders to drive change and improvement.
Define and Manage Reports & Dashboards that effectively communicate sales performance partnering closely with internal departments (Finance, IT, Business Insights) to provide key opportunity analysis.
Deep understanding of accountability, strong project management, and a commitment to continuous process improvement.
Oversee the selection, implementation, and optimization of sales technologies, including CRM systems and analytics tools.
Document and communicate reporting processes and procedures, ensuring consistency and knowledge transfer within the team.
Identify opportunities to optimize the sales process based on CRM data analysis, implementing changes to improve overall efficiency.
Work closely with IT to develop a comprehensive project plan, outlining key milestones, timelines, and resource requirements for the implementation of new CRM functionality to ensure seemless reporting disruptions.
May be required to support Sales Operations help desk team on occasion, as requested by Line Manger
Performs other work-related duties as assigned. Minimal travel may be required (up to 25%).
Degree in applicable area of expertise and 5+ years related experience
5+ Years CRM Data Management
3+ Years of Reporting Tools (Power BI preferred, Tableau)
BA/BS in Business or in a related field
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
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