Sales Operations Associate

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

We are looking for a Sales Operations Associate who is eager to learn and grow in a fast-paced, global environment. This role supports OPSWAT’s APJ and META Sales Teams and acts as a first point of contact for day-to-day sales operations requests.

You will work closely with Sales, Finance, IT and other internal teams to help keep our sales processes running smoothly. This position requires strong English communication skills and a willingness to collaborate with teams across multiple time zones.

What You Will be Doing

• Respond to basic sales operations questions and requests from Sales teams in a timely and professional manner

• Assist with customer and partner quoting, including preparing draft quotes, applying standard discounts, and validating payment terms

• Help maintain CRM data accuracy, ensuring Opportunities, Accounts, and related records are up to date

• Support account ownership updates, account hierarchies, and territory assignments

• Create and update customer and partner accounts in the CRM

• Assist with order processing and deal booking, coordinating with Sales and Finance to ensure required information is complete

• Support ad-hoc reporting for basic pipeline and booking analysis and campaigns

• Work collaboratively with global teams and support requests across different time zones when needed

What We Need from You

• Strong English communication skills, both written and verbal

• Comfortable working in a global, cross-time-zone environment

• Organized, detail-oriented, and eager to learn new systems and processes

• Able to manage multiple tasks and priorities in a fast-paced environment

• A team player who enjoys working with Sales, Finance, Product, IT and other cross-functional teams

• Proactive, curious, and willing to ask questions to improve processes

• Calm, reliable, and professional under pressure

It Would be Nice if You Had:

• Exposure to Sales Operations, Revenue Operations, or Sales Support roles

• Basic experience with CRM tools (Salesforce CPQ, SugarCRM, or similar)

• Familiarity with quoting, order processing, or sales administration

• Experience working in a SaaS or technology company

• Understanding of basic sales concepts (pipeline, opportunities, bookings)

• Experience collaborating with international teams or customers

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.