PT Pamerindo Indonesia is part of Informa Markets, a division of Informa plc. Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience, and do business through face-to-face exhibitions, specialist digital content, and actionable data solutions.
The Sales Operations Executive will primarily support a Sales team, who could be selling multiple brands/products across regions. The role will drive consistency and quality in the Sales teams and act as a key link between the Sales function and the events team. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, and data management /entry support. As the Sales teams develop, the role will also become involved in campaign management and informing the CRM team of priorities for future development of our new Salesforce system to then act as a key testing group.
They may also on occasion be required to support the Event team with administrative duties.
Sales Administration & Team Support
Oversight of budgets, maintaining accurate financial data for responsible brand(s)
Oversight of sponsorship inventory both in the office and on show site
Ensure customer queries are answered and/or resolved in a timely manner
Manage the distribution of the exhibitor manual and be the point of contact for any queries
Where required, support Event team in organization of sales events e.g. lunch and learns
Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and stand sharing forms for online customer tools
Act as key liaison point with Event Operations team for customer data and Event floor plan queries
Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
Support Sales team training in new Salesforce.com features
Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
Perform Salesforce.com (CRM) reporting and ad-hoc reports as requested
Support Sales team with proactive insight and trend analysis
Support to Sales Leadership and CRM team to set up, assign and manage campaigns
Manage the gathering of member lists / data for campaigns and QA
Support the Sales team to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads
Act as liaison between Sales team and CRM team to gather regular informal system feedback
University Bachelor’s Degree in MICE, Marketing or Business Administration major
Minimum 2+ years’ experience in a sales admin / operations team
Language requirements: Verbal English
Some experience and interest in relevant industry sectors or brands
Relationship management experience, maintaining customer contact and relevance
Experience of data analysis and presentation
Ability to proactively handle and respond to customer objections
Strong interpersonal skills, confident personality, high level of enthusiasm
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
A flexible range of personal benefits to choose from, plus company funded private medical cover
A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
Strong wellbeing support through EAP assistance, mental health first aiders and more
Recognition for great work, with global awards and kudos programmes
As an international company, the chance to collaborate with teams around the world
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
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