Technical Business Systems Analysts (BSAs) at CapTech work side‑by‑side with business and technical stakeholders to elicit solution requirements, drive solution design, and ensure delivered products meet real business needs. Our BSAs work on a wide range of initiatives—from custom digital product development to large‑scale integration and modernization efforts spanning multiple systems and lines of business.
This mid‑level Technical BSA role is ideal for someone who enjoys operating at the intersection of business and technology, thrives in ambiguity, and brings a consultant’s mindset to problem solving. You will play a hands‑on role throughout the full delivery lifecycle, helping teams move from unclear problems to well‑designed, high‑quality solutions.
Quickly become familiar with client business challenges and technology landscapes in order to act as a trusted advisor and subject‑matter partner to stakeholders.
Act as a key contributor on cross‑functional teams through all phases of the system delivery lifecycle, from discovery through delivery and validation.
Lead and support requirements elicitation using interviews, workshops, and collaborative working sessions to surface business needs and clarify solution intent.
Assist technical teams with solution design, including data modeling, interface definitions, integrations, and state or process flows.
Analyze data to understand current‑state structures, data quality, and business impact, and help define how data supports future‑state solutions.
Bridge business and technical perspectives to ensure solutions are valuable, usable, scalable, and maintainable.
Evaluate current‑state processes and systems, work with stakeholders to define a desired future state, and perform gap analysis to identify solution options.
Write and refine epics, user stories, and acceptance criteria as part of an iterative delivery team.
Coordinate and support integration testing and user acceptance testing (UAT) activities.
Communicate clearly and effectively with both technical team members and business leadership, adapting your message to your audience.
This role should expect a hybrid client‑site schedule, with regular onsite visits each week based on engagement requirements.
Required Qualifications:
4–7 years of experience working as a Business Systems Analyst, Technical Analyst, or similar role on IT‑related initiatives.
Demonstrated experience working on multi‑system solutions and integrations, with an understanding of common enterprise integration challenges.
Demonstrated success in leading Microsoft Dynamics 365 and Power Platform implementations, with a robust portfolio of CRM and ERP projects.
Experience creating process flows, data flows, sequence diagrams, or system diagrams to visualize current and future state solutions.
Experience writing and refining user stories and requirements for Agile or iterative delivery teams.
Understanding of modern IT architectures, including APIs, cloud‑based solutions, and distributed systems.
Ability to write and execute basic SQL queries to support analysis and validation.
Strong written and verbal communication skills, with the ability to collaborate effectively with both technical and non‑technical stakeholders.
Understanding how MS Dynamics and Power Platform integrates with other components in an Enterprise, like Salesforce
Proficiency with common project delivery tools such as JIRA and Confluence.
Bachelor’s degree in Business Administration, Computer Science, Management Information Systems, or a related field, or an equivalent combination of education and experience.
Preferred Qualifications:
Prior experience in regulated industries such as energy, utilities, infrastructure, or public sector environments.
Exposure to digital product delivery, beyond traditional project‑based implementations.
Prior consulting experience or demonstrated ability to operate effectively in a client‑facing, advisory role.
Microsoft Dynamics 365 or Power Platform certifications is strongly preferred.
We provide challenging and impactful opportunities in our client work and internal teams, while keeping individual interests in mind. We want everyone at CapTech to be able to envision a lifelong career here, which is why we offer a variety of career paths based on your skills and passions. As a CapTecher, you will experience exciting and rewarding roles that help you grow and make a difference, while having fun along the way.
At CapTech we offer a competitive and comprehensive benefits package including, but not limited to:
Competitive salary with performance-based bonus opportunities
Three comprehensive Medical Plan options (PPO and HDHP), as well as Dental and Vision coverage
Company paid basic Life and AD&D, Short-Term and Long-Term Disability Insurance
Matching 401(k)
Cell Phone stipend
Competitive Paid Time Off
Paid Birth and Family Bonding Leave
Adoption Assistance
Training and Certification opportunities eligible for expense reimbursement
Team building and social activities
Mentor program to help you develop your career
CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our diversity, Inclusion and belonging efforts, click HERE.
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