Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.
Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.
For more information, visit www.mirakl.com.
🗓️ Founded in 2012 | Member of French Tech Next40
👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.
Our 5 values guide how we collaborate:
💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
🏆 Get Things Done: We prioritize action and efficiency for impactful results
🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence
🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
🤝 Satisfy & Empower Clients: We're committed to our clients' success
You'll join the Customer Success Operations & Insights team led by Alexandre Timsit, Manager Customer Success Ops & Insights. The team consists of 3 professionals focused on operational excellence and performance optimization. Your time will be split 50/50 between Customer Success Operations and the Business Consultant team.
What makes this role unique: Unlike other Customer Success positions, this internship is exclusively focused on operations—you'll dive deep into quantitative analysis, reporting, and process optimization without managing a client portfolio directly. This specialization offers strong exposure to C-level stakeholders and provides a key supporting role to senior leaders, directors, and the General Manager.
6-month internship starting July 2026 | Based in Paris
Build and maintain critical business reporting: Create and optimize dashboards tracking key performance indicators across project phases (launch timelines), operational performance (seller metrics, active seller percentages), and internal team performance (consultant time allocation, revenue prioritization)
Analyze data to drive operational excellence: Collect, clean, structure, and analyze data to support Customer Success processes, identify up-sell opportunities, track NPS (customer satisfaction), and monitor feature adoption
Monitor performance across three dimensions: Track project delivery metrics, regional operational performance, and internal consultant effectiveness to ensure process fluidity and access to the right information at the right time
Automate and optimize processes: Contribute to AI-driven automation projects (Dust agents) to streamline monitoring, improve data reliability, and reduce manual work
Support strategic decision-making: Gather requirements from teams, propose data-driven solutions, and prepare structured materials for management meetings and senior leadership discussions
Ideally engineering or business/management school program
Specialization in data analysis, business intelligence, statistics, or similar quantitative field is a plus
Excellent command of Excel and Google tools (Sheets, Slides)
Comfortable with data processing, structuring, and analysis
Ability to build analytical models, reports, and business dashboards
Interest or skills in AI and automation (agent creation, Dust projects)
Analytical & autonomy capabilities
Business acumen: Ability to understand business challenges, not just execute technical tasks
Proactive mindset with strong communication skills
Collaborative spirit
Motivated to work in a dynamic, demanding SaaS/marketplace tech environment
Internship compensation: Between 1,200€ and 1,400€ per month (depending on profile)
Swile meal voucher card
Transportation coverage: 50% Navigo pass, bike reimbursement, etc.
A healthy mind in a healthy body: Take time for yourself with Gymlib pass!
A tailor-made integration path to quickly gain skills
Empowering and evolving missions to get the most out of this experience
A unique opportunity to discover a French unicorn in full expansion and work with international teams
Immersion in the Customer Success ecosystem of a tech scale-up
Training in business analysis tools and methodologies
Exposure to operational challenges of a leading marketplace platform
Cross-functional collaboration with Business Consulting teams
Excellent opportunity to develop strong analytical skills and evolve toward senior analyst roles at Mirakl
We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.
Please click the "Apply" button to submit your application—this helps us make the best possible assessment and get back to you as quickly as possible.
🗓️ Founded in 2012 | Member of French Tech Next40
👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
💰 Series E funding: $555M | Valuation: $3.5B+
Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.
Our 5 values guide how we collaborate:
💡 Work Hard Together: Teamwork and collaboration are the foundation of our success 🏆 Get Things Done: We prioritize action and efficiency for impactful results 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture 🤝 Satisfy & Empower Clients: We're committed to our clients' success
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.
We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.
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Mirakl is a cloud-based eCommerce platform that enables retailers, manufacturers, and distributors to build and operate marketplaces and multi-channel selling solutions. The company provides AI-driven tools for marketplace management, dropshipping, retail media, and commerce automation across various sales channels.
Visit website€1,200 – €1,400
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