Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.
At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
We are currently recruiting for a Veeva CRM Administrator to join our Field Enablement Services team within CBIT in Hyderabad. This offshore position requires a highly organized and proactive individual with strong hands-on technical administration and development experience in Salesforce.com, and preferably in Veeva CRM. The ideal candidate will have 4-7 years of experience in Salesforce.com, with preference given to those with Veeva CRM experience. If you are looking for a meaningful and rewarding career, we encourage you to apply and become part of our diverse team!
Key Responsibilities
Strong hands-on technical administration, development experience in Salesforce.com & Veeva CRM (Configuration & Customization covering Security models, Profiles, Objects, Pages, Apex, Components, Workflows, Triggers, Flows, SSO, Permission Sets, Reports/dashboards, APEX Data loader and out of the box Integrations).
Work closely with other offshore leads to help for the growth plan and groom new talent hires from the local market.
Regularly connect with the onshore counterpart and the other peers across other delivery centers globally and ensure all the deliverables are aligned to the final delivery goals.
Strong technical expertise to support architecture, design, build, assemble tech components, testing and deployment for variety of business requirements.
Strong desire/capability to quickly learn new technologies, self-contribute & able to lead a small group of developers (3-5) from offshore and should be able to effectively coordinate with other technical resources in onshore/nearshore across different locations globally.
Build and leverage reusable code & libraries for global harmonization and future reuse/extension.
Partner with the testing team to ensure applications/components are fully functional.
Review, track, and fix any defects or performance problems discovered in testing.
Should be able to effectively coordinate with all stakeholders (cross-functional teams) and instrument for the best-in-class solution implementations.
Should be able to work directly with multiple stakeholders and work on multiple tasks/projects simultaneously from technical perspective.
Analyze existing processes and make best practice & improvement recommendations to streamline any of the existing processes which should be harmonized globally.
Should be able to demonstrate and explain the functionality outcome of solution implementations.
Should be able to clearly document Knowledge Base Docs, SOPs, Solutions, and guidelines for local and global teams.
Effective and clear communication from/to the technical team for any issues that may affect the deliverables & timelines.
Coordinate and ensure all the standard documentations such as SDD, Configuration tracker, Deployment checklists, Change Requests, Testing, ITQM, SIS/SIP, etc. are documented and continuously maintained.
Ensure to effectively use the CI/CD processes to streamline and integrate with the Agile ways of working/delivery.
Ensure to follow all the best practices in every stage of SDLC, and consistent architecture practices across deliverables using IT operating model and EA frameworks are followed by instituting the Configuration management principles on the Veeva commercialization.
Provide technical expertise, guidance & coaching to the technical team.
Should be able to coordinate for code and quality management reviews.
Partner with the upstream & downstream Integration teams for the end-to-end implementations.
Should be able to closely work with multiple peers spread across different locations globally (BMS and Service providers).
Bachelor’s degree in computer science, Information Technology, or related field.
6 years of total IT experience in Software Development, Administration and Support.
4 years of hands-on experience in Salesforce.com through Configuration & Customization covering Security models, Profiles, Objects, Pages, Apex, Components, Workflows, Triggers, Flows, SSO, Permission Sets, Reports/dashboards, APEX Data-loader, and any Integrations.
3 years of experience in (i) Software Development Life Cycle methodologies including Agile and Waterfall, (ii) different testing standards and guidelines, (iii) Validated and regulated systems in Life Science domain, and (iv) Cloud and native applications.
1 year of experience in implementation/working of SFDC Lightning.
At least 2 active SFDC Certifications.
Strong analytical and problem-solving skills.
Strong written and communication skills.
Working experience in Veeva CRM through Configuration & Customization covering the major CRM functionalities - such as Account management, Affiliations, Product Metrics, MCCP, Sampling, Approved Email, Engage Capabilities, Product management, User & Territory Management, Media contents, Call/eMIRF Recording, Suggestions, Surveys and iRep configurations.
Prior experience in life sciences, healthcare, or related industry.
Experience using any CI/CD tool & processes to manage end-to-end development/deployment cycle.
Veeva CRM Certification.
Veeva Vault Certification/experience.
Experience using any of industry standard Agile tooling suites (e.g., Jira), and working knowledge in requirement grooming sessions, Sprint planning, Sprint Retrospective, tasks creation, and collaborating with stakeholders.
Demonstrated ability to build strong working relationships with a broad matrix team and ability to influence others and achieve results.
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.
R1599758 : Software Engineer II, Veeva CRM Admin
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