Manage team of business and systems analysts that support enterprise-wide corporate projects and strategic initiatives. Provide strategic direction and management in the areas associated with maintaining a complex service environment to ensure vital services and systems, continuously meet Customer Service and Sales business needs.
Manage business analysts working on the enterprise-wide corporate projects and strategic initiatives to ensure quality is delivered at highest standards.
Allocate staff to align with business priorities, and staff skill/development.
Support project issues/resolution efforts including understanding and analyzing critical project issues as needed.
Support the standardization efforts for platforms across sales, marketing, and customer service processes across the enterprise.
Manage internal resources to ensure business needs are clearly understood then delivered as agreed for automated solutions. Similarly, manage expectations regarding the agreements for meeting the business needs.
Educate business partners regarding applicable sales, service and marketing technology, functions and processes that are available and practical to assist in achieving their business goals.
Coordinate with other units/departments to facilitate special requests, resolve workflow issues, production issues and escalated customer inquiries.
Assure effective communications are maintained within Business Enablement and externally.
Act as a subject matter expert for operational processes in a sales and service environment.
Establish effective relationships with direct reports and maintain/improve employee satisfaction as defined through company measurements including upward evaluation, employee satisfaction survey, retention, etc.
Manage interactions with outside vendors for maintenance and services.
Typically has the following skills or abilities:
Bachelor’s degree in related field or equivalent experience
Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
Previous experience in a fast-paced customer service or sales environment
Demonstrated ability to provide services and support for complex systems or issues
Excellent interpersonal skills to facilitate, educate and build strong business partner relationships
Ability to communicate to all levels of the company
Strong organizational and project management skills
Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications.
Ability to analyze work processes and make recommendations to improve department efficiency
Excellent problem solving and analytical skills
Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format
Preferred experience with road mapping
The working environment is generally favorable, lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $73,500.00 - $131,250.00
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
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VSP is a vision care benefits company providing eye insurance and vision benefits to members. They offer coverage for eye exams, eyeglasses, and contact lenses through a network of participating eye care providers.
Visit website$73,500 – $131,250
Base + Bonus
