Operations Project Consultant - Client Services Growth Enablement

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.

LOB Job Description:

Responsible for medium to large projects for an operations department, product or business unit. Key responsibilities include strategic ideation, analytical evaluation, performance reporting and business case development to deepening client relationships. Executes against the strategy by leading project planning, designing fulfillment solutions, piloting initiatives, and developing implementation strategies that enhance client satisfaction, revenue generation, and profitability.

This role will work on our Growth Enablement Program that is designed to partner across Client Services and other Consumer business to drive strong integration and Responsible Growth for clients who are calling into Client Services. Our Program objective is to engage more clients with a highly-skilled teammate to support their entire relationship with Bank of America.

Responsibilities:

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation

• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures

• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams

• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues

• Performs risk management activities to minimize project risks

• Assists with creating and maintaining comprehensive project documentation

• Leverages business knowledge to identify opportunities for improvement and supports change execution

Required Qualifications

• Strategic, analytical thinker with quantitative skills and a history of data‑based decision‑making and problem solving.

• 1+ year of project management and the ability to manage multiple requests & projects at once

• Create and update core learning curriculum for Leader and Agent learning materials specific to growth initiatives.

• Enhance ongoing readiness programs

• Experience with leading meetings with leaders at all levels and the ability to hold people accountable

• Significant experience with Teams, SharePoint and Microsoft Office (including One Note and PowerPoint).

• Proven ability to work independently, self-starter who can work in a team environment

• Proven effective verbal and written communication skills

• Highly organized

• Makes timely and fact-based decisions independently

• Ability to adapt to a changing environment

• Capability to build close relationships with stakeholders, peers, and leaders

Desired Qualifications

• Financial Center Leadership Experience

• Call Center Experience

• Experience with Change Management and/or process improvement

• Experience developing goals or metrics

Skills:

• Active Listening

• Attention to Detail

• Collaboration

• Critical Thinking

• Written Communications

• Decision Making

• Influence

• Oral Communications

• Prioritization

• Problem Solving

• Adaptability

• Customer and Client Focus

• Data Management

• Emotional Intelligence

• Risk Management

Internal employees who are currently working from home are still eligible to apply**. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.**

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NV - Las Vegas - 1351 N Town Center Dr (NV1507)

Pay and benefits information

Pay range

$64,100.00 - $104,500.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.