Customer Success Enablement Specialist

Workshop is looking for a Customer Success (CS) Enablement Specialist to support the effectiveness and efficiency of our Customer Success teams. You’ll partner with customer-facing teams to develop and execute programs that create value for our customers and the teams that support them.

As CS Enablement Specialist, you’ll be responsible for creating foundational programs to educate customers and support their usage and adoption of the Workshop platform. This will combine skills in content creation, data analytics, project prioritization and management. A background in working in a customer-facing role like account management or customer success is also valuable.

As a CS Enablement Specialist, you will:

• Build communications strategies to support user adoption of new and existing features

• Inspire new ways to use Workshop through user guides and best practices, and create customer-centric materials in a variety of mediums

• Surface customer usage insights and trends to support proactive Customer Success engagement

• Build and manage enablement channels, including help docs, video content, and live training sessions

• Improve reporting and visibility into customer usage, engagement, and adoption

To be successful in this position you will need:

• Experience building one-to-many customer enablement or education programs

• Strong content creation skills across written, video, and live formats

• Comfort building processes and programs from scratch with a high level of ownership

• The ability to prioritize work based on customer impact and expected ROI

• Excellent communication skills with both internal teams and external customers

• Experience analyzing and summarizing customer or product usage data

• Bonus points if you have previous experience in a customer-facing role, like Account Management or Customer Success

• Identify and implement AI-driven solutions to enhance customer education, streamline enablement workflows, and generate actionable insights from usage data

About Workshop

Workshop is a fast growing, venture-backed startup based in Omaha, Nebraska and we’re on a mission to create more happy Mondays for employees everywhere. We build software to help internal communications teams create, send, and measure multi-channel, employee-centric campaigns.