About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Position Summary
The Salesforce Administrator provides day-to-day support and maintenance of our Salesforce environment. This role focuses on user support, system configuration, and helping end users maximize their use of the platform. The administrator will respond to user requests, troubleshoot issues, maintain data quality, and perform routine administrative tasks to keep the system running smoothly.
Essential Job Duties and Responsibilities
- Provide frontline user support via help desk tickets, responding to questions, troubleshooting issues, and resolving user problems in the Salesforce environment with 1,000+ users (Service Cloud, Sales Cloud, Financial Services Cloud)
- Handle all basic administrative functions including user account maintenance, profiles and permissions, reports and dashboards, and other routine system tasks
- Maintain data quality through regular cleanup activities, duplicate management, and monitoring data integrity
- Assist in training and onboarding of new users, creating documentation, and helping users adopt platform features
- Support system maintenance activities including testing of updates, minor configuration changes, and coordination with vendors when needed
Required Skills, Knowledge and Abilities
- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate exceptional verbal and written communication skills
- Must demonstrate ability to communicate effectively at all levels of the organization
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs
- Ability to coordinate work with geographically dispersed project team – Zoom/Slack/Email connectivity & presence balanced with the ability to get things done is required
- Minimum 2-3 years of experience as a Salesforce.com administrator
- Salesforce.com Admin (ADM201 and ADM211) certifications recommended
- Sales Cloud, Service Cloud certifications preferred
- Working knowledge of Salesforce standard functionality including user management, security settings, reports, dashboards, and page layouts
- Ability to create and modify basic formula fields, workflow rules, and process builder flows
- Strong troubleshooting skills with ability to diagnose and resolve common user issues
- Comfort learning new features and helping users adopt platform capabilities
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
- Previous experience working in a SCRUM or agile environment preferred
