Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.
We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.
We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.
Upgrade is hiring a Director of Home Improvement Revenue Operations. We are looking for a utility player with a high ceiling, someone who can toggle seamlessly between high-level revenue strategy and "in the weeds" execution. You will own the operational engine of our Home Improvement vertical, serving as the connective tissue between Home Improvement and multiple other departments. This is not a traditional RevOps role where you stare at Salesforce dashboards all day. This is a strategic "fixer" role. You will run the RevOps organization, but you will also handle the tactile financial details, liaise with legal on complex deals, and ensure our physical and cultural environment (training and office management) is optimized for performance.
Run the RevOps Org: Oversee the end-to-end revenue process for the Home Improvement vertical. Ensure data integrity, accurate forecasting, and friction-free sales processes.
Communications: Drafts reports, presentations, and correspondence; ensures consistent messaging; and prepares briefing materials.
Strategic Support: Translates executive vision into actionable plans, drives strategic initiatives, and serves as a sounding board.
Project & Initiative Leadership: Leads cross-functional projects, coordinates efforts across teams, and ensures alignment with organizational goals.
Pricing Strategy & Analysis: Deep dive into pricing models and margin analysis. You will evaluate current pricing structures and recommend adjustments to maximize profitability without sacrificing velocity.
The Bridge to Legal: Serve as the primary operational liaison between the Revenue teams and Legal/Compliance and other stakeholders.
Contract Review: Review non-standard terms and vendor agreements before they escalate to Legal, ensuring commercial viability and compliance with internal playbooks.
Audit & Control: Regularly audit operational expenses and revenue inputs to ensure the "Home Improvement" P&L remains healthy. Operational Management: Oversees daily office operations, manages executive calendars, and ensures smooth workflow.
Ad Hoc "Special Projects": You will tackle undefined challenges as they arise. Whether it’s planning an offsite, fixing a broken workflow, or stepping in to lead a meeting, you are the ultimate pinch hitter.
Required skills and qualifications
7+ years in a strategic business management or executive operational role.
Experience leading multiple teams and departments.
Strong understanding of Customer Success (post-sale journey, retention, empathy).
Working knowledge of legal/compliance; ability to read a contract and identify risks.
Expertise in Revenue Operations (pipelines, data analysis, scalable processes).
Proven experience in planning and leading strategic initiatives.
Exceptional communication and dedication to efficient productivity.
Preferred skills and qualifications
Bachelor’s degree (or equivalent experience) in business administration or similar field
Experience in data analysis and budget management
Consulting experience, with a focus on operations management
Proven success in a project coordination role
Nimble business mind, focused on developing creative solutions
Strong project-reporting skills, with focus on interdepartmental communications
What We Offer You:
Competitive salary and stock option plan
100% paid coverage of medical, dental and vision insurance
Competitive 401(k) program
Flexible PTO
Opportunities for professional growth and development
Paid parental leave
Health & wellness initiatives
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For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.
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Upgrade is a financial services company offering personal loans up to $50,000, a rewards credit card, and checking accounts with cash back rewards. They target consumers seeking flexible borrowing and banking solutions with competitive rates.
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