DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the enterprise technology stack to drive new levels of performance, competitiveness, and customer experience.
Location: This is a remote role; however, occasional travel may be required (<25%). East coast (EST) location preferred. While this is a remote role, if you reside within 25 miles of a DXC office, you will be expected to work onsite at least two days per week.
Overview: DXC is looking for a Lead Operations professional to join our growing Global Sales Enablement (GSE) team. This lead operations organization is the key link between marketing and sales, ensuring that lead data from our campaigns gets cleansed, loaded, nurtured, and routed in a timely, efficient manner, delivering high-quality leads and sales enablement material to our sales professionals. This team will work closely with marketing (demand generation and strategic marketing partners – SMPs) and sales (client partners and sellers) to ensure that event leads are properly documented, qualified, and assigned.
Oversee lead management in the US, Canada, and LATAM
Partner with Marketing to establish lead definitions and define the lead scoring model
Triage and load leads into Marketo/Salesforce from any event not supported by marketing (typically sales initiatives), ensuring the sales team properly documents the activity and resulting leads are promptly loaded to Salesforce, nurtured (where needed), and routed
Monitor, nurture, and route all leads resulting from events, sales initiatives, partners/advisors, campaigns, and inbound (DXC.com)
Properly document in Salesforce all lead nurturing activities, ensuring multiple touchpoints before lead rejection
Brief identified the sales team prior to lead re-assignment, ensuring seamless handoff
Work with the GSE team members to enrich leads with sales enablement materials, ensuring our sellers are equipped to follow up on the leads
Act as the subject matter expert for lead loading, routing, and tracking for this growing team
Develop executive-ready metrics and visual dashboard to provide analytics on the entire lifecycle until final disposition (opportunity won/lost or rejected)
Analyze trends and recommend actions to improve lead quality and sales outcomes
Identify friction points and implement process improvements to increase speed-to-lead and conversion rates
Help develop the future state of the global lead operations process across the funnel, including process improvements in the lead stages, routing, and reporting (overseen by Lead Ops Director)
Develop and deliver training materials to onboard employees in similar roles for other regions, as well as documentation to support consistent Marketing/Sales execution
Fluent in English, intermediate French preferred
Must have experience in Salesforce and Marketo with creating and assigning leads
Experience working successfully across multiple functions (especially sales, marketing, and IT)
Ability to develop and implement new processes and process improvements
Proven track record of nurturing and assigning leads in a timely manner
Experience developing and documenting processes
Experience developing metrics and dashboards to monitor progress, lead management, or inside sales areas preferred
Bachelor’s Degree
Leadership experience to help train the growing team
Experience with the current sales, solution, and/or delivery teams in this region
Experience inside a complex matrixed organization model
Strong verbal and written communication skills to persuade others through presentations, demonstrations, and written communication
Effective communication skills include listening to colleagues and articulating back for problem-solving
Strong interpersonal and presentation skills for interacting with team members and prospective clients
Ability to work and lead in a team environment
Ability to publicly represent the company with internal and external clients
Ability to use own judgment and initiative in problem resolution
Ability to present ideas, goals, problems, outcomes, and processes to a diverse audience
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
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Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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