Partner with stakeholders across Sales, Finance, Legal, Operations, Customer Support to define future-state, end-to-end workflows and success metrics (cycle time, handoffs eliminated, adoption, compliance).
Design and deliver Salesforce solutions optimized for scalability, performance, and native platform functionality.
Assess upstream/downstream impacts across integrated systems, document system interactions, data dependencies, and exception paths.
Translate business needs into clear functional specifications, process flows, user stories, and acceptance criteria—including agent-ready rules and guardrails.
Support M&A application integration including system impact analysis, data migration, and post-acquisition alignment with our existing systems.
Leverage AI-assisted delivery techniques (including ‘vibe coding’/rapid prototyping) to validate concepts quickly with users and accelerate iteration.
Design and leverage AI agents and workflow orchestration capabilities to automate complex end-to-end business processes with built-in governance, exception handling, security/access controls, and operational oversight.
Provide functional leadership and clarity to development and QA teams by translating end-to-end workflow intent, system interactions, and automation requirements into clear, actionable guidance throughout design, build, and testing.
Drive UAT readiness, including test planning, end-to-end validation, and stakeholder coordination to ensure solutions meet business expectations.
Collaborate with Development, QA, InfoSec, and Enterprise Architecture to ensure solutions are secure, scalable, and aligned to enterprise standards.
What you Bring
Required Skills
8-10 years of Business Systems Analyst experience supporting large-scale enterprise applications
3+ years of Salesforce/application experience including Sales Cloud, Service Cloud, Conga CPQ and Marketing apps like Marketo or HubSpot
Strong understanding of Sales & Support processes including Quote-to-Cash, order management, billing/revenue, case management, and entitlements.
Ability to build consensus among cross functional stakeholders at multiple organizational levels on approach and outcomes, enabling delivery of robust, scalable technology solutions.
Strong understanding of Salesforce data model and security, including profiles, permission sets, role hierarchy, sharing rules, and data governance best practices.
Experience working in Agile / iterative delivery environments, including backlog refinement, sprint planning, incremental releases, and rapid feedback loops.
Hands-on experience designing or leveraging AI agents and Power Automate to streamline business processes, automate workflows, and improve operational efficiency.
Bachelor’s or Masters’s degree in Systems Engineering, Computer Science, Management Information Systems (MIS), Software Engineering, Finance.
Excellent communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
Demonstrated experience operating in a global, cross-functional environment.
Comfortable driving clarity and outcomes in fast-moving, ambiguous situations.
Preferred Skills
Salesforce certifications (Salesforce Certified Application Architect, Salesforce Administrator, Sales Cloud, Service Cloud), demonstrating strong platform and data model fluency.
Experience designing end-to-end, cross-system workflows across CRM, CPQ, ERP, and related platforms.
Hands-on experience using rapid prototyping or AI-assisted development techniques (e.g., Vibe Coding, low code/no code, or similar approaches) to accelerate validation and delivery.
Experience in high-tech or semiconductor industry, supporting complex, global and highly integrated business processes.
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