The Director of Technology Enablement role will lead and oversee the Northwest Bank's technology transformation initiatives, with the CRM implementation as a key program under its purview. This role will be responsible for driving the successful execution of enterprise-wide technology programs, ensuring alignment with business objectives, regulatory requirements, and customer-centric innovation.
The ideal candidate is a seasoned program leader with a proven track record in enterprise technology transformation, large-scale program management, and stakeholder engagement in financial services.
Essential Functions • Develop and execute the bank’s technology program management strategy, ensuring alignment with business goals and digital transformation initiatives. • Oversee a portfolio of enterprise technology programs, including but not limited to CRM implementation, data modernization, cloud migration, and core banking enhancements. • Provide strategic leadership for the bank’s CRM transformation initiative, ensuring seamless integration with existing banking systems and alignment with customer engagement strategies • Establish governance frameworks, methodologies, and best practices for enterprise-wide technology project execution. • Work closely with executive leadership, business unit heads, and technology teams to align enterprise technology programs with strategic objectives • Drive cross-functional collaboration to break down silos and foster a culture of digital innovation and transformation. • Lead change management efforts, ensuring smooth adoption of new technologies across the organization.
• Act as a key liaison between business stakeholders, IT teams, and third-party vendors, ensuring CRM capabilities enhance operational efficiency and customer experience.
Additional Essential Functions • Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency • Work as part of a team • Work with on-site equipment
Safety and Health for those without supervisory duties • Abide by the rules of the safety and loss prevention program • Perform work tasks in a safe manner • Report any and all injuries to supervisor • Know what to do in case of an emergency
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Bachelor's Degree Technology, Business, or a related field Master's Degree Technology, Business, or a related field
Work Experience 6 - 8 years enterprise technology program management, IT strategy, or digital transformation in the financial services sector. 6 - 8 years Proven experience managing large-scale technology implementations, including CRM, cloud, data platforms, and core banking systems.
General Employee Knowledge, Skills, and Abilities • Ability to establish effective working relationships among team members and participate in solving problems and making decisions • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
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