We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers.
But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them!
We’re looking for a Senior Customer Success Operations Manager to lead the strategy, systems, and operational processes that power customer retention and expansion. In this role, you’ll design and optimize the frameworks that support onboarding, product adoption, renewal, and growth across the customer lifecycle.
You’ll partner closely with Customer Success leadership as well as teams across Sales, Product, Finance, and Revenue Operations to ensure alignment on lifecycle processes, customer health metrics, and execution standards. This role plays a key part in enabling a high-performing Customer Success organization through scalable systems, data-driven insights, and operational excellence.
With an AI-forward mindset, you’ll leverage automation and predictive insights to proactively manage churn risk, improve customer outcomes, and expand the capacity of the Customer Success team in a high-growth SaaS environment.
Location: This is a remote position. You must live and work permanently in the U.S. to be considered.
Own and optimize the Customer Success technology ecosystem, ensuring systems are integrated, scalable, and aligned with lifecycle processes
Administer and enhance CRM and Customer Success platforms while maintaining strong data governance and process integrity
Design and implement automation that improves efficiency, reduces manual work, and enhances the customer experience
Define and operationalize lifecycle workflows across onboarding, adoption, customer health monitoring, renewal, and expansion
Partner with Customer Success leadership to translate strategy into scalable operational frameworks and playbooks
Implement predictive customer health scoring and risk detection models using behavioral, engagement, and product usage data
Develop reporting frameworks and dashboards that provide visibility into key metrics such as GRR, NRR, churn risk, product adoption, and time-to-value
Deliver insights that inform renewal forecasting, expansion strategy, and resource allocation decisions
Align cross-functional processes and SLAs with Sales, Product, Support, and Finance to ensure seamless customer handoffs
Lead cross-functional projects that improve lifecycle execution, remove operational bottlenecks, and scale Customer Success processes
Evaluate and implement new tools, automation, and AI-driven capabilities that enhance customer lifecycle management
Establish governance, documentation, and best practices that support long-term operational scalability
At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. I**n this role, you’ll drive impact by: **
Building scalable operational systems that strengthen customer retention and expansion
Improving visibility into customer health, lifecycle performance, and renewal risk
Enabling Customer Success teams to operate more efficiently through automation and better tools
Strengthening cross-functional alignment around the customer lifecycle
Helping CompanyCam deliver stronger customer outcomes while supporting long-term revenue growth
5–7 years of experience in Customer Success Operations, Revenue Operations, Sales Operations, or similar roles within a B2B SaaS or high-growth technology company
Strong experience designing and optimizing customer lifecycle processes in subscription-based businesses
Hands-on expertise with Salesforce and Customer Success platforms such as Gainsight, ChurnZero, Totango, Catalyst, or similar tools
Experience implementing automation, workflow optimization, and scalable operational frameworks
Strong analytical skills with the ability to define KPIs, build dashboards, and translate data into strategic insights
Experience partnering cross-functionally with Customer Success, Sales, Product, Finance, and RevOps teams
Proven ability to lead complex operational initiatives from concept through execution
Bachelor’s degree in Business, Finance, Analytics, or related field
A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.
This is a salaried position at CompanyCam. Our starting salary range is $123,000-$143,000 per year and is based on experience. We also offer meaningful equity and other benefits.
CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.
For any accommodations or technical issues related to the online application or interview process, please email jobs@companycam.com and we’ll respond promptly. Please do not include any medical or health information in your message.
Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.
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Companycam is a photo documentation and job tracking platform designed for field-based work teams. It helps construction, service, and trades companies capture visual progress, track job sites, and improve communication between field workers and office staff using AI-powered tools.
Visit website$123,000 – $143,000
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