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At Thermo Fisher Scientific, every one of our 110,000 outstanding individuals has a distinct narrative to share. Come aboard and support our distinctive objective! Empowering our clients to improve the world's health, cleanliness, and safety.
Joining the Thermo Fisher Scientific team means contributing to vital causes such as cancer research, environmental protection, and food safety, with support for your career growth.
Position Summary:
The Sales Support Centre aids our commercial sales team by promptly addressing inquiries from Territory Managers, Product Specialists, and Sales Specialists.
In this role, you will handle crucial duties and ensure timely and accurate responses are provided to customers or the requesting individual.
Your role includes optimizing processes, removing bottlenecks, and leading a queue in Salesforce.com to boost customer responsiveness at Thermo Fisher Scientific.
Offer initial assistance to the field sales team by addressing their customer inquiries regarding quotations, product details, standard pricing, and stock availability queries.
Coordinate the despatch of equipment orders, communicating with collaborators, such as Customers, Couriers, Warehouse, and Third Party Service Providers to ensure smooth delivery of sensitive instrument orders.
Liaise with the commercial teams to ensure transparency on your activities with the customer and communicate any action or follow up required.
Utilise Salesforce.com for recording of sales support activity.
Facilitate the ‘goods on approval’ process and maintain accurate records to ensure process compliance.
Coordinate the return of goods process (return authorisation).
Utilise supplier catalogues, on-line databases, and other appropriate resources to cross reference products to meet customer quoting requirements.
Participate in product/vendor/systems meetings to stay up to date on new product lines and current systems.
Investigate and respond to any customer enquiries resulting from incorrect or delayed shipments.
Internal
Key Account Managers, Product Experts, Sales Specialists, Sales Development Representatives, Commercial managers
Customer Service
Finance and Accounts Receivable/Payable Team
Supply Chain
Science degree and/or related experience
Previous sales or customer service experience
Meticulous attention to detail
Passion for providing outstanding customer service and achieving results through others
Excellent social, written and verbal skills
The capability to think creatively
Able to handle fast-paced environment and work to tight deadlines
Strong interpersonal and time management capabilities
Able to prioritise work
Excellent interpersonal and communications skills with ability to establish relationships with internal & external customers and staff to achieve results
Ability to handle pressure and achieve desired outcomes
Strong proficiency in Microsoft Office suite, adept at acquiring new skills and adapting to different software tools as vital for the role
Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
Flexibility: Balance your work and personal life with flexible arrangements.
Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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