TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
As part of the TigerConnect office in Mexico, we are seeking a dynamic, highly motivated Deal Desk Specialist II. As a member of the Revenue Operations team, you will directly contribute to streamlining the process and optimizing efficiency of the sales organization. You will primarily manage the Business Deal Desk function for our sales organization where you will oversee order form & contract creation process, assist sales team on quote creation, and partner with the Finance and Legal. This role will be able to work with a high degree of autonomy, manage projects/deadlines, and quickly identify errors and discrepancies between contracts and system-of-record data, responding appropriately to solve underlying issues.
Act as key member of the Deal Desk team ensuring all order forms and contracts are accurate & compliant with TigerConnect standards
Review non-standard deals for policy compliance and escalate complex structuring scenarios to senior team members
Process deal approvals in SFDC accurately and efficiently
Assist with initiatives to improve productivity, Deal Desk improvements, company deal policies and simplifying processes for revenue teams
Serve as a knowledgeable resource on deal desk processes, policies, and pricing guidelines
Maintain and enforce agreed upon departmental review and approval SLAs
Work collaboratively with SFDC team, Finance, and Legal as a sales liaison for deal desk and contract support
Contribute to monthly reconciliation process alongside Finance
Support cross-functional projects related to deal desk and order processing as assigned
Support onboarding and training sessions related to Deal Desk and Revenue Recognition processes
Support partner-driven deals including quote preparation, documentation alignment, PO validation, and follow-up processes
Support continuous process improvement by applying AI-based tools and solutions
2-5 years of experience with proven success in a Sales Operations or Deal Desk role within the Enterprise SaaS/B2B industry
Proven success partnering with GTM teams and other cross functional departments
Experience in Direct and Channel sales models
Working knowledge of Salesforce, CPQ, Docusign, Netsuite, or similar systems CRM and ERP systems
Incredible attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced, dynamic environment
Strong business judgment with an ability to identify and independently resolve a variety of moderately complex challenges
The ability to comprehend, communicate and cohesively organize complex business, technical and legal concepts, information and materials
Prior demonstration of a strong focus on customer service and a positive internal client experience
Comfortable adapting schedules as needed during peak business periods
Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration
Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family
Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance
In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love
Join a mission-driven team committed to making a real impact in the world of healthcare
Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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