Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Salesforce COntact Center / Integration Developer with extensive experience integrating Salesforce (Service Cloud, OmniChannel, Voice/CTI) with Genesys and NICE CXone contact center platforms. Strong hands-on background designing and building APIs (REST/SOAP), authoring and transforming JSON payloads, and implementing secure, scalable integrations across CRM and CCaaS ecosystems. Proven partner to Solution Engineers and Architects to translate requirements into reliable technical solutions, including call flows, scripting, and end-to-end voice routing.
Salesforce: Service Cloud, OmniChannel, Salesforce Voice/CTI concepts, Lightning, Apex (REST services), Flow, Platform Events, Named Credentials, External Services, Connected Apps
Contact Centers: Genesys Cloud (Architect, Data Actions, Web Services), NICE CXone (Studio, ACD, APIs, scripting)
Integration: RESTful API design, webhooks, event-driven patterns, middleware (as applicable), data mapping, idempotency, retries, error handling
Data Formats: JSON (advanced), XML, JWT/OAuth2, headers, request/response schemas
Dev Practices: Git, CI/CD concepts, logging/monitoring, unit/integration testing, Agile/Scrum
Collaboration: working closely with Solution Engineers, Architects, Security, and Operations teams
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Experience & Educational Requirements: Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 2+ years of directly-related or relevant experience, preferably in software designing and development.
Preferred Certifications: Android Development Certification Microsoft Asp.Net Certification Microsoft Certified Engineer Application/Infrastructure/Enterprise Architect Training and Certification, e.g. TOGAF Certified Scrum Master SAFe Agile Certification DevOps Certifications like AWS Certified DevOps Engineer
Skills & Knowledge: Behavioral Skills: Critical Thinking Detail Oriented Interpersonal Communication Learning Agility Problem Solving Time Management
Technical Skills: API Design Cloud Computing Methodologies Integration Testing & Validation Programming/Coding Database Management Software Development Life Cycle (SDLC) Technical Documentation Web Application Infrastructure Web Development Frameworks
Tools Knowledge: Cloud Computing Tools like AWS, Azure, Google cloud Container Management and Orchestration Tools Big Data Frameworks like Hadoop Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design Microsoft Office Suite NoSQL Database Platforms like MongoDB, BigTable, Redis, RavenDB Cassandra, HBase, Neo4j, and CouchDB Programming Languages like JavaScript, HTML/CSS, Python, SQL Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies: AmerisourceBergen Services Corporation
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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